Comment the configuration to invoke web browser once the service is started. Edit the SupportCenter\\server\\default\\conf\\TrayIconInfo.xml file, and comment the following entry. We have three different PROCESS blocks in the TrayIconInfo.xml file, in which you have to comment the below highlighted (bold) COMMAND Name="StartServiceDeskWebClient" block present in the StartServiceDesk process block. <!--COMMAND Name="StartServiceDeskWebClient" Type="InvokeClass"> <![CDATA[com.adventnet.me.servicedesk.start.StartWebClient]]> <ADDITIONALPARAMS ParamName="command" ParamValue="rundll32 url.dll,FileProtocolHandler "/> <ADDITIONALPARAMS ParamName="WebServerPortFileName" ParamValue="../server/default/conf/sample-bindings.xml"/> </COMMAND--> </PROCESS> And then save it, and then restart the SupportCenter service., and check whether the issue gets resolved. |