Steps to troubleshoot when no data is available for Ruby applications.
If you find no data is available in APM Insight Ruby applications - the probable reasons are listed below with the corresponding troubleshooting instructions.
Reason | Cause | Solution |
APM Instance is UP but no data is available | There is no traffic for your application. | Perform some transactions and check again in a couple of minutes |
Your applications might be using an unsupported environment. | Kindly check the list of supported environments. If you are using an unsupported environment, drop a word at appmanager-support@manageengine.com | |
APM instance is in DOWN state and no data is available. | Network issues - your application server is behind the proxy. | If your application server is behind the proxy, provide the proxy information in apminsight.conf file. Make sure you have configured appropriate proxy settings in Applications Manager. Restart your application and perform some transactions. |
appmanager_apminsight'gem has been removed from your application dependencies - this may happen when you update or reset your application. |
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