Steps to troubleshoot when no data is available for PHP applications

Steps to troubleshoot when no data is available for PHP applications

If you find no data is available in APM Insight PHP applications - the probable reasons are listed below with the corresponding troubleshooting instructions.

Reason
Cause
Solution
APM Instance is UP but no data is available
There is no traffic for your application.
Perform some transactions and check again in a couple of minutes

Your applications might be using an unsupported frameworks.
Kindly check the list of supported frameworks. If you are using an unsupported environment, drop a word at appmanager-support@manageengine.com

Your applications might be using an unsupported webservers.
Kindly check the list of supported webservers. If you are using an unsupported environment, drop a word at appmanager-support@manageengine.com

Your applications might be using an unsupported database.
Kindly check the list of supported databases. If you are using an unsupported environment, drop a word at appmanager-support@manageengine.com
APM instance is in DOWN state and no data is available.
Network issues - your application server is behind the proxy.
If your application server is behind the proxy, provide the proxy information in apminsight.conf file.
Make sure you have configured appropriate proxy settings in Applications Manager.
Restart your application and perform some transactions.