Steps to migrate ServiceDeskPlus – MSP from One Linux server to another Linux server.

Steps to migrate ServiceDeskPlus – MSP from One Linux server to another Linux server.

Following are the steps to move ServiceDeskPlus – MSP from One Linux server to another Linux server.

Steps to take data backup in Linux machine is given below,

1.Go to the installation folder. [The default installation folder is /opt/ManageEngine/ServiceDeskPlus MSP/. The installation folder will now be             referred as ServiceDesk Plus MSP-Home]

 # cd [ServiceDesk Plus MSP-Home]/bin

2. Invoke the script

   # sh

This will take a backup of the existing configuration and the backup data will be stored under [ServiceDesk Plus MSP-Home]/backup/BackUp_Version_MONdd_yyyy_hh_mm/

An example would be,

3. Install a fresh copy of Servicedeskplus-msp from here .Ensure you find the same build from the archives link, which you have installed on the current serve

4. Start and shut down the application once.

5. Now restore the backed up data, Go to [ServiceDeskPlus-Home]\bin directory and execute sh Choose the backup file while prompted.

6. Start the ServiceDeskPlus – MSP server once after restoring the data in the new server.

Note: Do not delete the old setup, unless you make sure the new instance is up and running fine. 

      • Related Articles

      • How do I move ServiceDeskPlus – MSP from one server to another server?

        Following are the steps to move data from the existing server to a new server.  Before you start, click stop fetching under Admin->Mail Server Settings->Incoming in your existing instance. So that the mails in the servicedesk mailbox will be fetched ...
      • Linux to Windows server migration

        For migrating the server from Linux to Windows refer the steps Please take a backup of the Linux installation and restore it on the Windows Server. If you are using MSSQL, install the same version of the application on the Windows and update the SQL ...
      • Low Disk Issues on ServiceDeskPlus-MSP Server

        In any IT organization, running business applications contribute to constant data growth on the application installed drive. Data management is much essential in the longer run, to avoid low disk space issues.  In ServiceDeskPlus-MSP, it primarily ...
      • How to move the application folder from one drive to another?

        Use case When changing the location of the application folders you might want to reconfigure the services.msc to start the desired instance.  For Example from C Drive to D Drive.  Steps 1. Stop the application: -> Stop the application services from ...
      • 10.5 Linux Upgrade failure and solutions

        Traces in logs : 1. java.lang.Exception: InitPgsqlScript exited with value :: 1 at com.adventnet.persistence.PostgresPreProcessor.executeInitPgsqlScript( 2. PGSQL Permission related errors. 3. SDP MSP installed as root ...