Steps to migrate ServiceDeskPlus – MSP from One Linux server to another Linux server.
Following are the steps to move ServiceDeskPlus – MSP from One Linux server to another Linux server.
Steps to take data backup in Linux machine is given below,
1.Go to the installation folder. [The default installation folder is /opt/ManageEngine/ServiceDeskPlus MSP/. The installation folder will now be referred as ServiceDesk Plus MSP-Home]
# cd [ServiceDesk Plus MSP-Home]/bin
2. Invoke the backUpData.sh script
# sh backUpData.sh
This will take a backup of the existing configuration and the backup data will be stored under [ServiceDesk Plus MSP-Home]/backup/BackUp_Version_MONdd_yyyy_hh_mm/
BackUp_Version_MONdd_yyyy_hh_mm.data
An example would be,
/opt/ManageEngine/ServiceDesk/BackUp_5501_AUG15_2006_17_32/
BackUp_sdp_5501_AUG15_2006_17_32.data
3. Install a fresh copy of Servicedeskplus-msp from here .Ensure you find the same build from the archives link, which you have installed on the current serve
4. Start and shut down the application once.
5. Now restore the backed up data, Go to [ServiceDeskPlus-Home]\bin directory and execute sh restoredata.sh. Choose the backup file while prompted.
6. Start the ServiceDeskPlus – MSP server once after restoring the data in the new server.
Note: Do not delete the old setup, unless you make sure the new instance is up and running fine.
New to ADSelfService Plus?
Related Articles
How do I move ServiceDeskPlus – MSP from one server to another server?
Following are the steps to move data from the existing server to a new server. Before you start, click stop fetching under Admin->Mail Server Settings->Incoming in your existing instance. So that the mails in the servicedesk mailbox will be fetched ...Linux console commands
Linux console commands *. To Install from console mode : - Download bin - Execute the command to make the bin executable - chmod 755 ManageEngine_ServiceDeskPlus_MSP_64bit.bin ( Color of the bin will get changed to green I.e Executable mode ) - ...Linux to Windows server migration
The following instructions will help you migrate the ServiceDesk Plus MSP from Windows to Linux Server 1. Goto the installation folder. [The default installation folder is Drive:/AdventNet/ME/ServiceDesk/. The installation folder will now be referred ...How to migrate ServiceDesk Plus from one server to another
Following are the steps to move data from the existing server to a new server, Step 1: Stop ManageEngine ServiceDesk Plus service. Step 2: Kindly Upgrade ServiceDesk Plus if required. Refer to the link below to check if you are in the latest version, ...Low Disk Issues on ServiceDeskPlus-MSP Server
In any IT organization, running business applications contribute to constant data growth on the application installed drive. Data management is much essential in the longer run, to avoid low disk space issues. Please be informed that the below ...