Steps to increase fetching mail count
Connect to the database :
Execute the below query
select * from scpglobalconfig where category='MailFetching' and parameter='ProcessMails';
if there is no row available then execute below query alone.
insert into scpglobalconfig values('MailFetching', 'ProcessMails', '50');
if entry is there while executing the first query then update its value to 50 by executing below query
update scpglobalconfig set paramvalue = '50' where category='MailFetching' and parameter='ProcessMails';
New to ADSelfService Plus?
Related Articles
How to increase the log file count in Version 11.0?
1.Go to ManageEngine\SupportCenterPlus\conf. 2.Edit the logging.properties file and add the file count to be 30 or 40 (depending on how many files you want) in the location where the pattern = ../logs/serverout%g.txt. 3.Save the file and restart the ...secured mail fetching (Office365 PKIX error)
1. Download the file from the below attachment and extract the gencert.bat file to the ManageEngine\\SupportCenter directory. After extraction you should see the below files under gencert.bat under ManageEngine\\SupportCenter Cert.jar should be ...Inputs required for analyzing Mail fetching or Notification issues
In case you face mail fetching or mail notification issues, please follow the steps below and send the necessary files for analysis. Usually, mail fetching issue will occur when the mail thread is locked. It will be resolved once the restart the ...Increase serverout log creation count to avoid log overwrite
The logs get over-written depending upon the app usage. If you want to increase the number of files created for serverout logs, you may edit the logging.xml file (ManageEngine\SupportCenter\server\default\conf) and make the change like explained ...No ManagedConnections - Steps to increase pool size
From the logs we were able to identify the error trace as [org.apache.catalina.authenticator.NMSFormAuthenticator]|[WARNING]|[68]|: Unexpected error while forwarding to login page : {0}|javax.servlet.ServletException: ...