Steps to increase fetching mail count

Steps to increase fetching mail count

Connect to the database :

Execute the below query 


select * from scpglobalconfig where category='MailFetching' and parameter='ProcessMails';


if there is no row available then execute below query alone.


insert into scpglobalconfig values('MailFetching', 'ProcessMails', '50');


if entry is there while executing the first query then update its value to 50 by executing below query


update scpglobalconfig set paramvalue = '50' where category='MailFetching' and parameter='ProcessMails';

                  New to ADSelfService Plus?

                    • Related Articles

                    • Mail Fetching: Inline Images Dropping Due to Invalid Extension

                      Issue: The inline image's file name from the email doesn't contain the extension. Example: filename = sys_attachment.dosys_id=5bb0751c8303b5dc96a238226daad371 As a result, the inline image gets stripped during the mail fetching process. The sender of ...
                    • Mail Fetching : Out Of Storage Notifications Are Triggered Incorrectly

                      Issue: In some cases, out of storage notifications are triggered incorrectly while fetching mails. Issue ID: SD-119798 Fix: Use the provided fix JAR file to resolve the issue. Note: Before applying the .fjar file, kindly verify its compatibility in ...
                    • Mail Fetching: Inability in Decoding 'iso-8859-8-i' Encoded Subjects Results In Mail Fetching failure

                      Issue: Mail fetching fails when the subject is encoded with 'iso-8859-8-i' due to the inability to decode the subject. This issue occurs across IMAP, POP, and EWS configurations. Issue ID: SD-120959 Error Trace for EWS: ...
                    • Increase/decrease Log Count

                      It is possible to increase/decrease the log files count, however increasing the files will have an impact on the performance of the application. Also it is not recommended to increase the count more than 30. The serverout count can be decreased in ...
                    • Mail Fetching Stopped Due to Inline Image Handling

                      Issue Cause : While fetching a mail, in certain mail servers, cid of inline image is not parsed correctly. Once inline stream is converted to image, cid in src attr will be replaced with image url. cid for uploaded inline image in mail content is not ...