Steps to fix the issue with User creation in NCM11
Note: The steps will only work over the NCM build 11000
1. Open Command prompt as Administrator and navigate to NCM_Home/pgsql/bin
2. Enter below to connect to the database:
For Windows : psql -U postgres -p 13310 -h 127.0.0.1 -d netflow
For Linux : ./psql -U postgres -p 13310 -S ../tmp/ -h 127.0.0.1 -d netflow
3. To know if there is an stray entry of any deleted user is available in the database please execute the below query:
select * from Users_TZone;
Please note down the user entries that are duplicated.
4. Execute the below query to delete the duplicated entries:
delete from Users_TZone where name='<name>';
5. Once deleted enter \q to exit the database.
6. Stop the NCM service.
7. Download the below patch file to avoid the issue in future:
https://uploads.zohocorp.com/Internal_Useruploads/dnd/DeviceExpert/o_1apmaldk4u0e1vsbq4l1vk11gch1/AdvNCM.jar
The files link contains AdvNCM.jar
8. Please backup the existing AdvNCM.jar to a safe location from NCM_Home/lib.
9. Replace the downloaded AdvNCM.jar file under NCM_Home/lib.
10. Start NCM service.
1. Open Command prompt as Administrator and navigate to NCM_Home/pgsql/bin
2. Enter below to connect to the database:
For Windows : psql -U postgres -p 13310 -h 127.0.0.1 -d netflow
For Linux : ./psql -U postgres -p 13310 -S ../tmp/ -h 127.0.0.1 -d netflow
3. To know if there is an stray entry of any deleted user is available in the database please execute the below query:
select * from Users_TZone;
Please note down the user entries that are duplicated.
4. Execute the below query to delete the duplicated entries:
delete from Users_TZone where name='<name>';
5. Once deleted enter \q to exit the database.
6. Stop the NCM service.
7. Download the below patch file to avoid the issue in future:
https://uploads.zohocorp.com/Internal_Useruploads/dnd/DeviceExpert/o_1apmaldk4u0e1vsbq4l1vk11gch1/AdvNCM.jar
The files link contains AdvNCM.jar
8. Please backup the existing AdvNCM.jar to a safe location from NCM_Home/lib.
9. Replace the downloaded AdvNCM.jar file under NCM_Home/lib.
10. Start NCM service.
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