Steps to Embed a report across databases
This document captures the steps to embed a report from an ITOM Database into a dashboard under ITSM Database. This could be used when there is a requirement to view data/report from multiple databases in one single dashboard.
Prerequisite: This requires the Dashboard Viewer license to be enabled in the Analytics Plus license, as the embedding requires authentication free access across databases.
Step 1: Create an Embedded iframe for the report required: (Under ITOM database, open the specific report and use the embed icon)
Step 2: Make sure to select 'Access Without Login' and refresh every 120 Seconds and Copy the iframe generated:
Step 3: Create/Edit the Dashboard under ITSM database: (Under the Servicedesk Plus database, edit the specific Dashboard where the report is to be embedded and click on 'Add Text')
Step 4: On the Text editor, click on 'Insert HTML' :
Step 5: On the Insert HTML window, paste the iframe copied from the report (copied from step 2) and click Insert:
Step 6: Once the report is loaded in the dashboard, save the dashboard.
Now every time the dashboard from your ITSM (Servicedesk plus) database is loaded, it will also load the report from the ITOM database automatically for all users of this Dashboard.
New to ADSelfService Plus?
Related Articles
Steps to import approval date
We can fetch the approval date data from ServiceDesk Plus using the following workaround. Below are the steps to be followed to successfully import the data. Step 1: Click Import data within the ServiceDesk Plus database in Analytics Plus. Step 2: ...Auto Refresh option is not working while we publish a view.
In Analytics Plus, we have recently identified that the "Auto Refresh" option while publishing a view is not working as expected. The expected behaviour is for the view to be refreshed at the configured interval. This will be addressed in our next ...Upgrade Key steps
Key steps that must be followed without which the upgrade may fail. All Analytics Plus Services must be stopped. AnalyticsPlus folder must be given "Everyone" folder permission with "Full Control" before upgrade (Can be revoked after upgrade) ...Steps to import Archived Request into Analytics Plus
By default, we don't import archived request details into Analytics Plus but we are working on a model to import these details out of the box and will be available in one of our future builds. Meanwhile, please follow the below text instructions Step ...Workaround for Time-stamp/snapshot report creation
Sample Requirement: To Compare request count that was open yesterday with the request count that was open the day before yesterday. Step 1: Add a new table in Analytics Plus using Import from Local DB. In this step you will create a new table using ...