Steps for deleting/modifying the reports created by other techs:

_{^{Steps for deleting/modifying the reports created by other techs:}}

Connect to your database

To connect to your database please refer http://www.manageengine.com/products/support-center/faq-general.html

Execute the below query which will give you the details of custom reports which are created and saved by other support reps

SELECT * FROM customreport_details WHERE ownerid!='-1';

From the above query take a copy of the reports that you want to modify/delete and make note of the "userID"

To find the userID of the support reps run the below query

Select * from aaauser;

After you get the USERID now execute the below query to change the ownerid

Update customreport_details set ownerid= newownerid where ownerid= oldownerid;

Then the new owner can login and modify/delete the report.