Status Change on new reply.

Status Change on new reply.

The status do not automatically switch from "OnHold" to "Open" when a response from the Requester arrives. Enable below configuration to automate the same.

Go to Admin >> Self Service Portal >> Enable the below option

  Also, it does not switch from Resolved to Open if the requester replies to the email

 Go to Admin >> Self Service Portal >> Enable the below option

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