Software deployment in UEM when Service Request is approved
To initiate the software request from Service Catalog, approve the request and initiate the software deployment using the EC agent.
Prerequisites:
1. To include required packages within a specific template, follow these steps: Begin by accessing the Admin section, then proceed to Resource Questions. Create a new question in this section. Afterward, navigate to the desired template and establish new Resource Sections. Finally, set up the previously created Resource Question within the template configuration.
We've seamlessly integrated two packages into our setup, and these very packages should be selected when initiating a service request.
2. The required assets needs to associated under Assets field which have to be deploy in UEM.
1. Download attached .zip file.
2. Extract the downloaded files to the path Build_Home\AdventNet\ME\ServiceDesk\integration\custom_scripts
3. Update Setup credentials in configuration.json file.
4. Create new .txt file under the path Build_Home\AdventNet\ME\ServiceDesk\integration\custom_scripts\executor_files ,
5. Go to Admin >> Automation >> Custom Triggers >> Approval and provide saved .txt file name i.e swdeploy.txt under Actions >> execute script. Refer to the screenshot.
6. Softwares deployment in UEM will be initiated when Service request is approved.
New to ADSelfService Plus?
Related Articles
Convert Incident to Service Request
For builds before 10536 The option will be available at: open the respective request > Actions > Convert incident to service request For builds after 10600. Edit the respective request > click on the Template dropdown [top-right corner] > Choose the ...To make SLA mandatory while creating a service request
The steps mentioned below make the SLA selection mandatory for any service request creation. Tested in builds : 14000 and 14301. Script: if(!jQuery("#servicesla-selected").attr("data-association-id") || ...Service request approvers
This report helps to find the who all the service request approvers in the application. SELECT aaauser.first_name "Approver Name", dpt.deptname "Department", sdo.name "Site", sd.jobtitle "Job Title" FROM srapproverdetails LEFT JOIN aaauser ON ...Set SLA automatically for a service request using FAFR
Note: The below FAFR script will work only on 10600 MSP and above Requirement: Set SLA automatically for a service request depending on the Priority. Usecase: Let us consider a scenario where SLA has to be set depending on the requester's associated ...Query to list Service Request Approver and Purchase Request Approver (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) Select aau.first_name "Name", po.approverstatus "Purchase Request Approver", sr.approverstatus "Service Request Approver", adef.org_name "Account" from aaauser aau left join POApproverDetails po on ...