Siebel CRM Monitoring FAQs
Prerequisites :
To Monitor Siebel server, follow the step given below:
- Copy the "APMSiebelCommands.txt" file from the directory "AppManager_Home/working/resource/" and paste it under "Siebel Installation directory/siebsrvr/" directory and try to add it.
Note: Adding Siebel application installed in windows from linux installed Applications Manager is not supported
1. While trying to add a siebel monitor, why am i getting "Siebel authentication failed" error message?
It is because credential related to Siebel Application is wrong
- Check the Gateway server name.
- Check the Enterprise server name.
- Check the Siebel Administrator username and password.
2. While trying to add a siebel monitor, why am i getting "Cannot connect to the host. Please check the hostname and other credentials" error message?
It is because credential related to server where siebel is installed is wrong.
- Check hostname.
- Check username and password of the server.
- For domain authentication give username as domainname\username, Ex : appmanager\\administrator.
3. While trying to add a siebel monitor, why am i getting "Cannot connect to the host. Please check the hostname and other credentials" error message?
It is because credential related to server where siebel is installed is wrong
- Check hostname.
- Check username and password of the server.
4. While trying to add a siebel monitor, why am i getting "Invalid directory. Please provide absolute path of the siebel installation directory path" error message?
It requires absolute path of the siebel installation directory to monitor siebel application.Refer below example:Windows : "C:\ProgramFiles\Siebel"UNIX : "/home/siebeladmin/Siebel"