Siebel CRM Monitoring FAQs

Siebel CRM Monitoring FAQs

Prerequisites :

To Monitor Siebel server, follow the step given below:
  • Copy the "APMSiebelCommands.txt" file from the directory "AppManager_Home/working/resource/" and paste it under "Siebel Installation directory/siebsrvr/" directory and try to add it. 
Note: Adding Siebel application installed in windows from linux installed Applications Manager is not supported


1. While trying to add a siebel monitor, why am i getting "Siebel authentication failed" error message?
      It is because credential related to Siebel Application is wrong
  • Check the Gateway server name.
  • Check the Enterprise server name.
  • Check the Siebel Administrator username and password.

2. While trying to add a siebel monitor, why am i getting "Cannot connect to the host. Please check the hostname and other credentials" error message?
      It is because credential related to server where siebel is installed is wrong.
  • Check hostname.
  • Check username and password of the server.
  • For domain authentication give username as domainname\username, Ex : appmanager\\administrator.

3. While trying to add a siebel monitor, why am i getting "Cannot connect to the host. Please check the hostname and other credentials" error message?
      It is because credential related to server where siebel is installed is wrong
  • Check hostname.
  • Check username and password of the server.

4. While trying to add a siebel monitor, why am i getting "Invalid directory. Please provide absolute path of the siebel installation directory path" error message?
It requires absolute path of the siebel installation directory to monitor siebel application.
Refer below example:
Windows  :  "C:\ProgramFiles\Siebel"
UNIX : "/home/siebeladmin/Siebel" 

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