Siebel CRM Monitoring FAQs

Siebel CRM Monitoring FAQs

Prerequisites :

To Monitor Siebel server, follow the step given below:
  • Copy the "APMSiebelCommands.txt" file from the directory "AppManager_Home/working/resource/" and paste it under "Siebel Installation directory/siebsrvr/" directory and try to add it. 
Note: Adding Siebel application installed in windows from linux installed Applications Manager is not supported


1. While trying to add a siebel monitor, why am i getting "Siebel authentication failed" error message?
      It is because credential related to Siebel Application is wrong
  • Check the Gateway server name.
  • Check the Enterprise server name.
  • Check the Siebel Administrator username and password.

2. While trying to add a siebel monitor, why am i getting "Cannot connect to the host. Please check the hostname and other credentials" error message?
      It is because credential related to server where siebel is installed is wrong.
  • Check hostname.
  • Check username and password of the server.
  • For domain authentication give username as domainname\username, Ex : appmanager\\administrator.

3. While trying to add a siebel monitor, why am i getting "Cannot connect to the host. Please check the hostname and other credentials" error message?
      It is because credential related to server where siebel is installed is wrong
  • Check hostname.
  • Check username and password of the server.

4. While trying to add a siebel monitor, why am i getting "Invalid directory. Please provide absolute path of the siebel installation directory path" error message?
It requires absolute path of the siebel installation directory to monitor siebel application.
Refer below example:
Windows  :  "C:\ProgramFiles\Siebel"
UNIX : "/home/siebeladmin/Siebel" 

        New to ADManager Plus?

          New to ADSelfService Plus?

            • Related Articles

            • Openstack Monitoring FAQs

              How OpenStack is monitored in APM? In Applications Manager, RESI API is used as mode of monitoring for OpenStack. Below APIs are used to monitor OpenStack and its resources: Authentication API: GET /v3/auth/tokens Cinder Services: GET ...
            • FAQs related to Windows Service monitoring

              After installing APM Insight Windows service monitoring agent , if you don't see data in the Applications Manager console, or if you are unable to add monitors, follow the steps given below to troubleshoot. If few monitors are not getting added Check ...
            • Monitoring HAProxy - Configuring the HAProxy Stats page

              To monitor a HAProxy instance: Open the 'stats' port for collecting the metrics. To enable metrics collection, add the following content at the bottom of the file /etc/haproxy/haproxy.cfg: listen stats :9000 mode http stats enable stats hide-version ...
            • End User Monitoring (EUM) - Frequently asked questions

              How to access EUM Agent Settings page? Unable to Login End User Monitoring Agent? EUM Agent not mapped to Applications Manager. What should I do? How to Change Applications Manager hostname and port in EUM Agent for login? How to change AppManager ...
            • Script Monitor FAQs

              Common queries, errors and troubleshooting: 1. To execute scripts other than .bat /.vbs  in Windows and .sh / .bash in Linux: It is better to execute the script in the form of a command. Eg. To execute python script, you can use command py ...