Show request attributes in Task Subject / Description
Requirement:
To show the request field values such as Request Type, Status etc., or the additional field values in the Task subject/description.
Usecase:
When a task is triggered from a request, it should contain the request details (configured) in the Subject/Description of the task. This will enable to task technician to quickly view the request information in the task.
Please follow the below steps.
- Goto Admin > Task Custom Functions > Global function > New > Paste the content from the attachment 1. Global function_5.txt and save it with a name.
- Update the URL and integration key in the script.
- You can get the integration key under Admin > Integrations > Integration Key > New
- Please use an integration key with admin privilege, as there wont be any role related permission issues.
- Update the integration key in the global function.
- Goto Admin > Task Custom Functions > Global function > New > Paste the content from the attachment (3. global_function14.txt) and save it with a name. Modify the return type and the parameter as in the attached screenshot. (4. global_function14 configuration)
- Goto Admin > Task Custom Functions > Global function > New > Paste the content from the attachment global_function15.txt and save it with a name. Modify the return type, parameter, and the global function name in the attached screenshot.(6. global_function15 configuration)
- Go to Admin --> Task Custom Functions. Create a new function.
- Refer to the attached script. (7. taskupdate_deluge.txt.)
- Modify the global functions in the script.
- Refer to the attached screenshot. (8. taskupdate_deluge configuration)
- Update the task template as in the attached screenshot. (9. Task template configuration). There should be a space before and after the variable.
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- Configure Task custom trigger as in the attached screenshot. (10. Task Custom trigger configuration)
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