Shared Request
This report is used to get the list of shared request.
To make any changes to a query, refer to the KB article below.
SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", aau.FIRST_NAME AS "Requester", qd.QUEUENAME AS "Group", ti.FIRST_NAME AS "Technician", std.STATUSNAME AS "Request Status", sa.first_name "Shared to technician" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID LEFT JOIN WO_SHARE_LIST wsl ON wo.workorderid=wsl.workorderid LEFT JOIN TECHNICIAN_SHARE_LIST tsl ON wsl.shareid=tsl.shareid LEFT JOIN aaauser sa ON tsl.techid=sa.user_id WHERE (wo.ISPARENT='1') and wo.CREATEDTIME >= <from_thisweek> and wo.CREATEDTIME <= <to_thisweek>
Note : Login to ServiceDesk Plus, go to Reports tab > New Query Report > Copy the query to the query editor and run the report.
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Related Articles
Query to show shared requests (MSSQL & PGSQL)
Tested in build PGSQL (14300) and MSSQL (14306) Shared to Tech: SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", qd.QUEUENAME AS "Group", ti.FIRST_NAME AS "Technician", LONGTODATE(wo.CREATEDTIME) AS "Created Time", ...Script to Auto share request
1. Download MSP_share_Request.zip from the attachment, extract it, and paste the same under ManageEngine\ServiceDesk Plus MSP\integrations\Custom_scripts. # auto_share_MSP.py # functions.py # configuration.json 2. ...Shared Request - Group
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This post described the use of a python script to share requests to groups specified in the tasks that are associated with a request.This script can be configured under Request custom triggers and you will find more information about this here. This ...