Set SLAs based on criteria with different ETAs for different accounts.
This can be categorized based on the templates associations of accounts and having the SLA's pre-defined already
1. Pre-define SLAs with different ETAs.
2. Go to Admin > Service Catalog > Field & Form Rules > On Feild Change > Set "Selected Templates" and choose the Templates > On Field Change > Set Priority.
3. Under Actions > Execute Script and make use of the below Script:
setTimeout(function(){
var priority = $CS.getText("PRIORITY");
var SLA = "Select";
if (priority === "High") {
SLA = "SLA 3";
} else if (priority == "Medium") {
SLA = "SLA 1";
}
jQuery('[id^=servicesla_option_]:contains("' + SLA + '")').trigger("click");
},400);
All the above-mentioned can be done from the build 10602 using Global FAFR as highlighted above.
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