Set Task Owner depending on the request site

Set Task Owner depending on the request site

Requirement:
Set Task Owner depending on the request site.

Usecase:
When a task is triggered from a request, it should be assigned to a technician depending on the request site.

Steps to follow:
  1. Goto Admin > Task Custom Functions > Global function > New > Paste the content from the attachment  Global function_5.txt  and save it with a name.
  2. Update the URL and integration key in the script. 
    1. You can get the integration key under Admin > Integrations > Integration Key > New
    2. Please use an integration key with admin privilege, as there wont be any role related permission issues. 

    4. Update the integration key in the global function.

  3. Go to Admin --> Task Custom Functions. Create a new function.
    1. Refer to the attached script. (setTaskOwner.txt.)
    2. Update the global function count in the script as per your instance.
  4. Configure Task custom trigger to get executed on every task being created with "Module" as "Request".




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