Set Task Owner depending on the request site
Requirement:
Set Task Owner depending on the request site.
Usecase:
When a task is triggered from a request, it should be assigned to a technician depending on the request site.
Steps to follow:
- Goto Admin > Task Custom Functions > Global function > New > Paste the content from the attachment Global function_5.txt and save it with a name.
- Update the URL and integration key in the script.
- You can get the integration key under Admin > Integrations > Integration Key > New
- Please use an integration key with admin privilege, as there wont be any role related permission issues.
- Update the integration key in the global function.
- Go to Admin --> Task Custom Functions. Create a new function.
- Refer to the attached script. (setTaskOwner.txt.)
- Update the global function count in the script as per your instance.
- Configure Task custom trigger to get executed on every task being created with "Module" as "Request".
New to ADSelfService Plus?
Related Articles
Set Task Owner depending on the request field values
Requirement: Set Task Owner depending on the request field values. Usecase: When a task is triggered from a request, it should be assigned to a technician depending on the request field values. Steps to follow: Goto Admin > Task Custom Functions > ...Script to set Request Technician as the Task Owner for all associated tasks.
Use case: Request owner should be set as the task owner for all available tasks (or only open) from the request menu option (or trigger) Prerequisites: 1. Python Installation Steps ...Closed request with pending task
This report is used to get all completed request with the pending task. To make any changes to a query, refer to the KB article below. https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Solutions/dv/24000633501275 SELECT ...Script to set Request Technician as the Task Owner for all associated tasks - Deluge
Requirement: Request technician should be set as the task owner for all available tasks. Use case: When the request is updated with the technician, all the associated task needs to be assigned to the same technician. Python ...Update Task Owner when a task is added for a request.
Requirement: When a task is created for a request, assign the the requester as the task owner, if that the requester is a technician Steps to follow: Goto Admin > Developer Space > Task Custom Functions. Create a new function. Refer to the attached ...