Set "Reporting to" person and his manager as approvers for approval process
Use Case:
Any request raised by a user needs approval from their direct "Reporting To" manager. This is configurable using $reporting_to$ variable in the work flow template. In certain cases it might require second level of approval, which would be the lead of the reporting to person.
Prerequisites:
1. Python Installation Steps : https://pitstop.manageengine.com/portal/kb/articles/how-to-setup-python-on-the-serv
2. functions.py : This package consists of all the functions that are used to handle the standard requirements of the customer. Most repeated requirements are written as separate functions. Depending on our usecase, we can include these functions in our script.
3. configuration.json : This file maintains the configuration details of the installed server.
Execution Steps:
1. Extract the ZIP file under ..\ManageEngine\Servicedesk\integration\custom_scripts - folder.
2. Edit the configuration.json and update the values.
3. Configure a custom trigger that gets invoked every time a ticket is created.
Custom Trigger:
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