Dynamically set ChangeRequester's reporting to user as the Line Manager
Requirement:
Change Requester's Reporting manager has to be set as the Line Manager.
Steps to configure:
1. Download the attached scripts. Copy the contents into Change custom functions.
2. Goto Admin > Change Custom Function > Global Function > New > Paste the global function contents and save it with a name.
Update the SDP configurations details in the global function.
3. Goto Admin > Change Custom Function > Custom Function > New > Paste the set_ChangeRequesterReportingToUser_As_LineManager.txt content and save it with a name
Update the global function count according to your instance
4. Configure this in a custom trigger to get invoked every time the change request is created. (Invoking Condition can be modified as per your requirement.)
New to ADSelfService Plus?
Related Articles
Script to automatically populate the "Line Manager" role based on the Change Requester
"When a Change Request is created, the Line Manager role will automatically be assigned to the user specified in the 'Reporting to' field of the particular Change Requester. Tested in builds: 14300 and 14303. Download the scripts attached. Global ...Set "Reporting to" person and his manager as approvers for approval process - Deluge
Use Case: Any request raised by a user needs approval from their direct "Reporting To" manager. This is configurable using $reporting_to$ variable in the template workflow. In certain cases, it might require a second level of approval, which would ...Script to set Change Approver based on the Requester's Reporting to
Tested in build 14306 Requirement: When a change is created, the Change Approver role is to be filled automatically with the Change Requester's "Reporting to" user. Steps: >> Attached are the contents for Global and Change Custom Functions. >> ...Set Change Requester's reporting_to user as Change Approver
Requirement: When a Change Request is submitted, Change requester's reporting to manager has to be set as Change Approver. Steps to follow: Goto Admin > Developer Space > Global function > New > Paste the content from the attachment ...How to send notification mail to the Reporting Manager when a SLA is breached ?
Use Case: When a SLA is getting breached, the technician's "ReportingTo" Manager has to be notified over email. Prerequisites: 1. Python Installation Steps : ...