Set Change Requester's reporting_to user as Change Approver
When a Change Request is submitted, Change requester's reporting to manager has to be set as Change Approver.
SELECT chdt.changeid "Change ID", chdt.title "Title", orgaaa.first_name "Change Requester", ownaaa.first_name "Change Owner", ...
SELECT chdt.CHANGEID AS "Change ID", chdt.TITLE AS "Title", orgaaa.FIRST_NAME AS "Change Requester", qd.QUEUENAME AS "Group", ownaaa.FIRST_NAME AS "Change Owner", catadef.CATEGORYNAME AS "Category", priodef1.PRIORITYNAME AS "Priority", ...
Dynamically set ChangeRequester's reporting to user as the Line Manager
Requirement: Change Requester's Reporting manager has to be set as the Line Manager. Steps to configure: 1. Download the attached scripts. Copy the contents into Change custom functions. 2. Goto Admin > Change Custom Function > Global Function > ...
Set "Reporting to" person and his manager as approvers for approval process - Deluge
Use Case: Any request raised by a user needs approval from their direct "Reporting To" manager. This is configurable using $reporting_to$ variable in the template workflow. In certain cases, it might require a second level of approval, which would ...
How to automatically assign users to different roles in a change request.
This script is applicable only for builds prior to 11138. This is a sample python script to read the value in the Change Owner field, when a Change Request is created and set him/her as the Change Implementer automatically, using Change Custom ...