Set CAB based on change type
Requirement:
Set CAB members depending on the change type chosen, every time a change request is created.
Steps to follow:
- Goto Admin > Developer Space > Global function > New > Paste the content from the attachment Global_function_4.txt and save it with a name.
- Update the URL and integration key in the script.
- You can get the integration key under Admin > Integrations > Integration Key > New
- Please use an integration key with admin privilege, as there wont be any role related permission issues.
- Update the integration key in the global function.
- Incase of older builds you can use the techniciankey with admin privilege.
- Go to Admin > Developer Space > Change Custom Functions. Create a new function.
- Refer to the attached script. (setCAB_changeType.txt.)
- Update the global function count in the script as per your instance.
- Configure a Change custom trigger to get execute the above function, on every change request being created.
New to ADSelfService Plus?
Related Articles
Cab
SELECT changetocab.changeid "ChangeID", chdt.title AS "Title", ctdef.NAME AS "Change Type", ownaaa.first_name AS "Change Owner", ...How to assign CAB members to a change request automatically.
Note: Attached script will not work beyond 11138 SDP Version. This is a sample script to add CAB Members to a Change Request through Change Custom Triggers.The CAB Members can only be added manually to the Change Request ,under the Approval Tab, ...Dynamically add CAB based on Risk field value
Requirement: Based on the Risk field value chosen, a set of CAB approvers have to be added to the Change UseCase: There will be different sets of CAB approvers available and when a Change is created with ‘Low/Medium’ risk a set of CAB approvers have ...How to automatically assign users to different roles in a change request.
This script is applicable only for builds prior to 11138. This is a sample python script to read the value in the Change Owner field, when a Change Request is created and set him/her as the Change Implementer automatically, using Change Custom ...Dynamically set SLA based on field values
Requirement: SLA for service requests needs to be set depending on the category, subcategory and priority of the request. Usecase: The possibility to modify/set SLA depending on a request Field is not available in Service Request. Also, since SLA is ...