Separate Debugging log for Incoming Emails

Separate Debugging log for Incoming Emails

Issue: Emails are getting missed from SDP mailbox which is not fetched into SDP

Fix: To track the Subject and Message ID of the emails being fetched into SDP in separate log files (EmailDebug_log_<n>.txt)


Please follow the below instructions:
1. Download the attached logging.properties file and replace it in the <Installation Directory>/ServiceDesk/conf folder.
Note: Please take backup of the existing file before replacing.

2. Download the attached email_debug_log_14304.fjar file and place it in the <Installation Directory>/ServiceDesk/fixes folder.
Note: If the fixes folder doesn't exist, please create one.

3. Now restart the application.

Build: 14304

                    New to ADSelfService Plus?

                      • Related Articles

                      • To Change the application log directory

                        Environment: Windows Notes: This kb is not recommended. The support file (Community -> Troubleshoot -> Support File) will be generated with log files which are generated using the bat files. The new logs, generated in changed log directory won't be ...
                      • Fix: Inline images in Incoming mail are dropped due to size restriction

                        Issue: Since release of 14710 build version, we have started validating the size of the inline images in the Incoming mails. If the size exceeds the 3MB (same max size when you insert an image in the html fields from web portal), the inline images ...
                      • Debug: Fjar for debugging purpose related to 8544269 ticket

                        The reason for this issue is to be identified using more debug prints in the logs. Please follow the below steps to collect debug logs. 1. Login to Application and Navigate to Mail server settings (Incoming tab). Follow steps 2&3 if not done already. ...
                      • How to create service requests through email

                        This post describes the use of a python script to create a service request through email , based on keywords in the subject.When a request is created with specific keywords in the subject of a incoming mail , the custom trigger will be invoked.The ...
                      • Reminder Emails and Notifications for Pending Approvals: Ensuring Timely Actions

                        Requirement: If the approver does not act on an approval, three reminder emails should be issued. Even after issuing reminders, if they do not approve the requests, an email notification should be issued to the Approver's Reporting Manager. Steps to ...