Separate Debugging log for Incoming Emails
Issue: Emails are getting missed from SDP mailbox which is not fetched into SDP
Fix: To track the Subject and Message ID of the emails being fetched into SDP in separate log files (EmailDebug_log_<n>.txt)
Reference Ticket: https://pitstop.manageengine.com/agent/manageengine/servicedesk-plus/tickets/details/24002298728685
Please follow the below instructions:
1. Download the attached logging.properties file and replace it in the <Installation Directory>/ServiceDesk/conf folder.
Note: Please take backup of the existing file before replacing.
2. Download the attached email_debug_log_14304.fjar file and place it in the <Installation Directory>/ServiceDesk/fixes folder.
Note: If the fixes folder doesn't exist, please create one.
3. Now restart the application.
Build: 14304
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