Sending notification failed

Sending notification failed

In some scenarios the outgoing emails will error with Sending notification failed message in UI and in the logs you can see,


550 5.2.125 The sender has exceeded the maximum number of messages they are allowed to send via client submission either per minute or per day. [HK0PR02MB2499.apcprd02.prod.outlook.com]




                  New to ADManager Plus?

                    New to ADSelfService Plus?

                      • Related Articles

                      • Mail sending failed_ Unrecognized SSL message, plaintext connection?

                        Log error trace: Caused by: javax.mail.MessagingException: Could not connect to SMTP host: smtp.office365.com, port: 587;   nested exception is: javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection? Solution: Error trace means ...
                      • Account based outgoing mail sever settings post build 14001

                        ACCOUNT BASED OUTGOING MAIL SERVER FEATURE: The account based outgoing mail server feature was introduced in builds 14001. Purpose: Having multiple accounts in the application, we use the account support email addresses to distinguish incoming emails ...
                      • Mail fetching failed - PKIX path building failed.

                        Cause: If the SSL Certificate in mail server is a self signed certificate then it is not imported in the ServiceDeskPlus-MSP java environment while using the POPS/IMAPS protocol. Error Trace in logs: javax.net.ssl.SSLHandshakeException: ...
                      • Office 365 Recommended settings

                        Below are the recommended settings of Office365 configured in  application. Incoming: Server name : outlook.office365.com User name: <your user name> Password: <password> Email:  <Give the required email address> Protocol: IMAPS TLS: No Port:993 This ...
                      • Mail sending failed_Client was not authenticated to send anonymous mail during MAIL FROM

                        Error trace: Caused by: com.sun.mail.smtp.SMTPSendFailedException: 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM Please note that, this is not an issue with the application but with the outgoing mail ...