Send notification to requesters when a request is created outside operational hours.

Send notification to requesters when a request is created outside operational hours.

We can achieve this using a python script attached to the article 

1. Under Admin>Business Rules>>> Set the below configurations 




Script name : py send_mail.py $COMPLETE_V3_JSON_FILE


The above business rule will execute where ever there is a request created outside the operational hour. 

In the server, under ManageEngine\ServiceDeskPlus-MSP\integration\custom_scripts you will have to paste the below file and perform modifications. 

1. configuration.json - Configure the Mail Server Details 
2. functions.py          - No edit required
3. send_mail.py        - Configure the email template.