Self service Portal page crashes in UI

Self service Portal page crashes in UI

In some case accessing Self service portal page crashes with the below error in UI,




This issue occurs in all technician logins as well. In such scenario look for the error traces in the logs,


Servlet.service() for servlet action threw exception|java.util.MissingResourceException: Can't find resource for bundle java.util.PropertyResourceBundle, key sdp.language.thai at java.util.ResourceBundle.getObject(Unknown Source)

For the above case it says key sdp.language.thai is missing . So open the file named Applicationresources.Properties file present in the ServiceDeskPlus-MSP\server\default\conf path and add the below entry,

sdp.language.thai=Thai

Add this entry in the last line of the file, save it and restart the application service once.

Now Self service portal will be accessible. 
 

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