Select site for available groups drop down
Drop down shown in the screenshot will be appeared when there are more than 2500 support groups. This is shown to make it easier for the user to select and associate groups when the count is more.
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Query to show technicians associated accounts, sites and Support groups - (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) 1.Technicians and associated Accounts/Sites: select aau.User_id, aau.first_name "First Name", sdu.lastname "Last Name", aal.name "Login Name", AaaContactInfo.EMAILID "Email Address",sdu.jobtitle "Job ...Support Groups
This Report is used to export the list of Support groups configured in the application with the complete details. MSSQL SELECT qd.QUEUENAME "Support group", ci.DESCRIPTION "Description", su.first_name "Owned By", STUFF( (SELECT ',' + au.first_name ...Query to show Site and its related settings(MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) Go to Reports-New Query Report and execute the query. select adef.org_name "Account Name",sdef.siteid "Site ID", sdo.name "Site Name", siteconf.settingdetail "Related Settings", CASE WHEN ...Technician group
This report is used to get the associated groups of the technicians. SELECT AaaUser.FIRST_NAME "FullName", (SDOrganization.NAME) "Site", (qd.queuename) "Group" FROM AaaUser LEFT JOIN UserDepartment ON AaaUser.USER_ID=UserDepartment.USERID LEFT JOIN ...Query to list account wise technicians and their respective support group details
Tested in: 14610 Compatible with: Both Postgres and MSSQL DB. Query 1: To return technicians and respective support group details from all accounts: SELECT ad.ORG_NAME AS "Account Name", au.FIRST_NAME AS "Technician Name", qd.QUEUENAME AS "Support ...