Related Articles
Troubleshooting Slowness in SDP Cloud: HAR File & Network Trace Guide
SDP Cloud Performance Issues: What to Share with Support If you are experiencing performance issues in ServiceDesk Plus Cloud, sharing the right information with our support team can help us diagnose and resolve the issue faster. Please go through ...
SLA Troubleshooting Guide
Refer to the following link for a scenario-based automation guide specific to SLA's: https://pitstop.manageengine.com/portal/en/kb/articles/sla-scenarios Steps to Effectively Troubleshoot SLA: Ensure the SLA is defined separately for incidents and ...
Business Rule Troubleshooting Guide
Refer to the following link for a scenario-based automation guide specific to Business Rules: ? https://pitstop.manageengine.com/portal/en/kb/articles/business-rule-scenarios Steps to Effectively Troubleshoot a Business Rule: Check if the Business ...
IP Whitelisting Guide for Mail Servers
IP whitelisting is generally required in ServiceDesk Plus Cloud for sending or fetching emails only if your organization is using an on-premise mail server and has firewall restrictions in place. This ensures proper communication between your mail ...
What is geo-fencing?
Geo-fencing allows you to control access to your account based on geographical locations. It enhances security by restricting login attempts from outside the designated areas. The following steps will allow you to define Geo-fencing, 1) Login to ...