SDP MSP Integration

SDP MSP Integration

Requirement:
  1. Move Requests from SDP OP to SDP MSP.
  2. Create Tasks from SDP OP to SDP MSP, for Request module.
  3. Update SDP Request when MSP request is updated.

Steps to configure - Duplicate SDP Ticket in MSP:
  1. Update configuration informations in SDP Portal.
  2. Goto Admin > Developers Space > Global Functions > Paste the contents of "configuration.txt" and save it with a name.
    1. Update the URL and integration key in the script. 
    1. You can get the integration key under Admin > Integrations > Integration Key > New
    2. Please use an integration key with admin privilege, as there wont be any role related permission issues. 


  3. Goto Admin > Request Custom Function > Global Functions > Paste the contents of "configuration_msp.txt" and save it with a name.

  4. Goto Admin > Developer Space > Request Custom Function > New > Paste the contents of "msp_createrequest.txt" and save it with a name.
    1. Additional field names have to be modified as per your instance:
    2. Refer to the additional field names in Admin > Incident/Service Additional Fields:
  5. Configure this as a custom trigger to get invoked for every request being created/edited in SDP.


Steps to configure - Update SDP Ticket from MSP:
  1. Update configuration informations in MSP Portal.
  2. Goto Admin > Request Custom Functions > Global Functions > Paste the contents of "configuration.txt" and save it with a name.

  3. Goto Admin > Request Custom Function > Custom Functions > New > Paste the contents of "update_SDP_request.txt" and save it with a name.

  4. Configure this custom function in a custom trigger to get invoked every time a ticket is edited.



Steps to configure - Duplicate SDP Tasks in MSP:
  1. Since we have already configured the configuration informations for request duplication, we can use the same here.
  2. Goto Admin > Developer Space > Task Custom Function > Paste the contents of "msp_createtask.txt" and save it with a name
    1. Additional field names have to be modified as per your instance:
    2. Refer to the additional field names in Admin > Incident/Service Additional Fields:
    3. Configure this as a custom trigger to get invoked for every task being created under request module in SDP.
        New to M365 Manager Plus?
        New to M365 Manager Plus?
          New to RecoveryManager Plus?
          New to RecoveryManager Plus?
            New to Exchange Reporter Plus?
            New to Exchange Reporter Plus?
              New to SharePoint Manager Plus?
              New to SharePoint Manager Plus?
                  See all integrations
                  New to ADManager Plus?
                  See all integrations
                  New to ADManager Plus?

                    New to ADSelfService Plus?

                    Start your free trial
                    Start your free trial

                      • Related Articles

                      • ADMP integration Issues with SDP MSP

                        Please check the below if you get any errors while doing integration 1) ADMP application must be accessible from the browser of SDP application server. Similarly, SDP application must be accessible from the browser of ADMP application server. This is ...

                      • Integration with Opmanager MSP - Network and Monitoring tool for MSP's

                        SDP MSP integrates  Opmanager MSP - Network and Monitoring tool for MSP's, for more details refer to the below https://www.manageengine.com/network-monitoring-msp/sdp-msp-integration.html

                      • ZOHO CRM Integration with SDP MSP

                        Account's Sync : If MSP SDP has exact Account Name as that of CRM's Account Name , then CRM data will be overwritten in MSP SDP. (Note : Address details will be overwritten in MSP SDP). New Account from CRM (which is not in MSP SDP) will be added to ...

                      • SCP, SDP and MSP Differences

                        Though ManageEngine has multiple HelpDesk applications, they are developed and targeted for Different markets. Here are few cases to understand the difference between them. HelpDesk Applications in ManageEngine (ME) are as follows :  1. SupportCenter ...

                      • How DC agents or RAE push data to SDP MSP ?

                        Here is the scenario and the design : 1. DC MSP directly sends to SDP MSP. a. DC MSP gets workstation scanned details from its DC agents and send the data to SDP MSP. This is normal integration model. To make it work , 2 rules is to be satisfied : ...

                        Related Products