SDP MSP Integration

SDP MSP Integration

Requirement:
  1. Move Requests from SDP OP to SDP MSP.
  2. Create Tasks from SDP OP to SDP MSP, for Request module.
  3. Update SDP Request when MSP request is updated.

Steps to configure - Duplicate SDP Ticket in MSP:
  1. Update configuration informations in SDP Portal.
  2. Goto Admin > Developers Space > Global Functions > Paste the contents of "configuration.txt" and save it with a name.
    1. Update the URL and integration key in the script. 
    1. You can get the integration key under Admin > Integrations > Integration Key > New
    2. Please use an integration key with admin privilege, as there wont be any role related permission issues. 


  3. Goto Admin > Request Custom Function > Global Functions > Paste the contents of "configuration_msp.txt" and save it with a name.

  4. Goto Admin > Developer Space > Request Custom Function > New > Paste the contents of "msp_createrequest.txt" and save it with a name.
    1. Additional field names have to be modified as per your instance:
    2. Refer to the additional field names in Admin > Incident/Service Additional Fields:
  5. Configure this as a custom trigger to get invoked for every request being created/edited in SDP.


Steps to configure - Update SDP Ticket from MSP:
  1. Update configuration informations in MSP Portal.
  2. Goto Admin > Request Custom Functions > Global Functions > Paste the contents of "configuration.txt" and save it with a name.

  3. Goto Admin > Request Custom Function > Custom Functions > New > Paste the contents of "update_SDP_request.txt" and save it with a name.

  4. Configure this custom function in a custom trigger to get invoked every time a ticket is edited.



Steps to configure - Duplicate SDP Tasks in MSP:
  1. Since we have already configured the configuration informations for request duplication, we can use the same here.
  2. Goto Admin > Developer Space > Task Custom Function > Paste the contents of "msp_createtask.txt" and save it with a name
    1. Additional field names have to be modified as per your instance:
    2. Refer to the additional field names in Admin > Incident/Service Additional Fields:
    3. Configure this as a custom trigger to get invoked for every task being created under request module in SDP.



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