SDP MSP Integration
Requirement:
- Move Requests from SDP OP to SDP MSP.
- Create Tasks from SDP OP to SDP MSP, for Request module.
- Update SDP Request when MSP request is updated.
Steps to configure - Duplicate SDP Ticket in MSP:
- Update configuration informations in SDP Portal.
- Goto Admin > Developers Space > Global Functions > Paste the contents of "configuration.txt" and save it with a name.
- Update the URL and integration key in the script.
- You can get the integration key under Admin > Integrations > Integration Key > New
- Please use an integration key with admin privilege, as there wont be any role related permission issues.
- Goto Admin > Request Custom Function > Global Functions > Paste the contents of "configuration_msp.txt" and save it with a name.
- Goto Admin > Developer Space > Request Custom Function > New > Paste the contents of "msp_createrequest.txt" and save it with a name.
- Additional field names have to be modified as per your instance:
- Refer to the additional field names in Admin > Incident/Service Additional Fields:
- Configure this as a custom trigger to get invoked for every request being created/edited in SDP.
Steps to configure - Update SDP Ticket from MSP:
- Update configuration informations in MSP Portal.
- Goto Admin > Request Custom Functions > Global Functions > Paste the contents of "configuration.txt" and save it with a name.
- Goto Admin > Request Custom Function > Custom Functions > New > Paste the contents of "update_SDP_request.txt" and save it with a name.
- Configure this custom function in a custom trigger to get invoked every time a ticket is edited.
Steps to configure - Duplicate SDP Tasks in MSP:
- Since we have already configured the configuration informations for request duplication, we can use the same here.
- Goto Admin > Developer Space > Task Custom Function > Paste the contents of "msp_createtask.txt" and save it with a name
- Additional field names have to be modified as per your instance:
- Refer to the additional field names in Admin > Incident/Service Additional Fields:
- Configure this as a custom trigger to get invoked for every task being created under request module in SDP.
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