Azure DevOps Integration
Feature: Azure DevOps Integration <--> ServiceDeskPlus (Plugin Model) --> Create a new work-item in Azure DevOps when a request is created in SDP --> Update SDP request status when a Azure DevOps work-item status is updated --> Updating Comments ...
This is a sample python script that is used to post request details from ServiceDesk Plus into Slack.Slack is a cloud-based team collaboration tool that allows team members to communicate without the use of emails or group SMS. Use Case: Lets assume ...
SDP OnDemand Integration - Duplicate Request in multiple OnDemand instances
Requirement: Move Requests from SDP OP to SDP OD. Steps to configure: Download and move the attachment content to <SDP_Home>\integration\custom_scripts In Configuration.json: Update the URL and integration key in the script. You can get the ...
Establishing two-way communication between ServiceDesk Plus and ServiceNow is done in 4 steps. It can be achieved using Python scripts by installing Python runtime in builds older than 11120 but with newer builds, it can be done with Deluge scripts ...
Zoho Cliq Integration
In Zoho CRM for example, if a task is assigned it notifies in Zoho Cliq, in the same way for SDP, if a request is assigned, it should ping in a particular channel with the ID. Use Case: There might be individual chat groups for each department ...