Delhivery Integration (Plug-in mode)
Requirement: Delhivery Integration
1. Create an order
2. Track order
3. Cancel order
4. Print packing slip
Steps to be followed
1. Download the attached zip and exact it
2. Move order_resource.py, track_order.py, cancel_order.py, packingslip.py files to sdp_home/integration/custom_scripts folder
3. Move Delhivery_Configuration.json to sdp_home/integration/custom_scripts folder
4. Move order_resource.html, packingslip.html files to sdp_home/integration/resources folder
Creating an Additional field in SDP
1. In order to store the order id (Waybill number) in the template we need to create a new additional field in SDP
2. Go to Admin --> Incident - Additional Fields --> Create an additional field as shown below and note down the API Field Name for the created field
3. Add the created additional field in the template
4. Edit Delhivery_Configuration.json (sdp_home/integration/conf folder) and update the token and udf_api_field values (udf_api_field value is the API Field name of the additional field that created in the previous step)
1. Create an order
1. Go to Admin --> Request Custom menu and create a new menu as shown below
2. Once the Custom menu is created it will be displayed under the Request details page --> Custom Actions
3. Click on the menu a form will be loaded, Fill the details and click on submit
4. A new order will be created and order-id will be updated in the request additional field value and a note will be added as shown below
5. In case if the order is not created failure message will be displayed as shown below
2. Track order
1. Go to Admin --> Request Custom menu and create a new menu as shown below
2. Once the Custom menu is created it will be displayed under the Request details page --> Custom Actions
3. Click on the menu and the tracking details will be displayed as shown below
3. Cancel order
1. Go to Admin --> Request Custom menu and create a new menu as shown below
2. Once the Custom menu is created it will be displayed under the Request details page --> Custom Actions
3. Click on the menu and cancel order information will be displayed as shown below
4. Packing slip
1. Go to Admin --> Request Custom menu and create a new menu as shown below
2. Once the Custom menu is created it will be displayed under the Request details page --> Custom Actions
3. Click on the menu packing slip details will be loaded, use print option for printing the same
New to ADSelfService Plus?
Related Articles
Azure DevOps Integration
Feature: Azure DevOps Integration <--> ServiceDeskPlus (Plugin Model) --> Create a new work-item in Azure DevOps when a request is created in SDP --> Update SDP request status when a Azure DevOps work-item status is updated --> Updating Comments ...Slack Integration
This is a sample python script that is used to post request details from ServiceDesk Plus into Slack.Slack is a cloud-based team collaboration tool that allows team members to communicate without the use of emails or group SMS. Use Case: Lets assume ...AWS Cloudwatch Metric Alarm Integration
Requirement : AWS Cloudwatch Metric Alarm Integration Steps : --> Download the attached file AwsCWAFiles.zip and extract it --> Copy file AppIntegrations_Handler_Custom.xml to sdp_home\integration\conf folder ( If the file is already available ...Microsoft SCCM Integration for ServiceDesk Plus and AssetExplorer
Microsoft System Center Configuration Manager (SCCM) integration helps you fetch workstation details from SCCM and add them to ServiceDesk Plus or AssetExplorer. How does it work? The SCCM integration tool connects directly to the SCCM SQL ...JIRA Integration
We currently have a custom menu script for integrating with Jira in our system. However, this setup requires manual initiation of the script for each individual request. This manual step has become burdensome, especially when our technicians are ...