Script to set Request Technician as the Task Owner for all associated tasks - Deluge
Requirement:
Request technician should be set as the task owner for all available tasks.
Use case:
When the request is updated with the technician, all the associated task needs to be assigned to the same technician.
Python Equivalent: https://pitstop.manageengine.com/portal/en/kb/articles/script-to-set-request-technician-as-the-task-owner-for-all-associated-tasks
Steps to configure:
1. Download the attached scripts. Copy the contents into Request custom functions.
2. Goto Admin > Request Custom Function > Global Function > New > Paste the global function contents and save it with a name.
(Update the SDP configurations details in the global function)
3. Goto Admin > Request Custom Function > Custom Function > New > Paste the "CustomFunction_to_UpdateTaskOwner.txt" content and save it with a name
(Update the global function count according to your instance)
4. Configure the created custom function in a trigger to get executed every time a request is updated with a technician.
Note: From Global Function >> Copy the global_function_(count). Update the copied count in the custom functions.
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