Script to set Request Technician as the Task Owner for all associated tasks - Deluge
Request technician should be set as the task owner for all available tasks.
When the request is updated with the technician, all the associated task needs to be assigned to the same technician.
Steps to configure:
1. Download the attached scripts. Copy the contents into Request custom functions.
2. Goto Admin > Request Custom Function > Global Function > New > Paste the global function contents and save it with a name.
(Update the SDP configurations details in the global function)
3. Goto Admin > Request Custom Function > Custom Function > New > Paste the "CustomFunction_to_UpdateTaskOwner.txt" content and save it with a name
(Update the global function count according to your instance)
4. Configure the created custom function in a trigger to get executed every time a request is updated with a technician.
Note: From Global Function >> Copy the global_function_(count). Update the copied count in the custom functions.