Script to send notifications when an Emergency change is raised.
Use case
The script will send email notifications to the address configured inside the script whenever an Emergency change is raised.
Pre-requisite
Steps
1. Download the zip file from the attachment and extract it under ManageEngine\ServiceDeskPlus-MSP\integration\custom_scripts
2. Modify the below
configuration.json - Configure outgoing mail server settings, IP address, and technician API key.
CT_sendmail.py - Configure the email address to which the notification should be sent and also the message.
3. Add a change custom trigger to execute the script
New to ADSelfService Plus?
Related Articles
Script to send notifications when a unknown request is raised
Use case The script will send email notifications to the address configured inside the script whenever a request is created under unknown requests. This notification will be sent to Admin Email Pre-requisite - Python should be installed in the ...To send an acknowledgement email notifications to change owner for every reply conversation in change.
Overview The below document explains the steps that need to be configured for sending notifications to change owner for every reply conversation in changes. (i.e) When a reply is sent and a conversation is added to a change then the acknowledgment ...Send Auto reminders to Change Approvers after X days
Here is the script and kindly follow the steps below to achieve your requirement to send Auto reminders to Change Approvers after X days. For now, the script sends reminder for every 24 and 48 hours. This can be customized in the script. 1.Download ...How to send custom email notifications for a request_NOT IN USE
This sample python script is used for sending custom notifications from ServiceDesk Plus MSP when a criteria is met. You all know that ServiceDesk Plus MSP has notification rules and customisable templates to notify requesters, technicians, and ...How to send custom email notifications from a request with a configurable XML file.
This sample python script is used for sending custom notifications from ServiceDesk Plus when a criteria is met.You all know that ServiceDesk Plus has notification rules and customizable templates to notify requesters, technicians, and other stake ...