Script to send notifications when an Emergency change is raised.
Use case
The script will send email notifications to the address configured inside the script whenever an Emergency change is raised.
Pre-requisite
Steps
1. Download the zip file from the attachment and extract it under ManageEngine\ServiceDeskPlus-MSP\integration\custom_scripts
2. Modify the below
configuration.json - Configure outgoing mail server settings, IP address, and technician API key.
CT_sendmail.py - Configure the email address to which the notification should be sent and also the message.
3. Add a change custom trigger to execute the script
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