Script to send notifications when a unknown request is raised
Use case
The script will send email notifications to the address configured inside the script whenever a request is created under unknown requests.
This notification will be sent to Admin Email
Pre-requisite
- Requests module should be installed with the python
Steps
1. Download the zip file from the attachment and extract it under ManageEngine\ServiceDeskPlus-MSP\integration\custom_scripts
2. Modify the below
configuration.json - Configure outgoing mail server settings, IP address, and technician API key.
send_mail.py - Configure the email address to which the notification should be sent and also the message.
3. Under Admin >> Business Rules >> Create the below rules under Default Settings only
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