Script to send notifications when a unknown request is raised

Script to send notifications when a unknown request is raised

Use case

The script will send email notifications to the address configured inside the script whenever a request is created under unknown requests. 
This notification will be sent to Admin Email

Pre-requisite

- Python should be installed in the server and configured. You can review the instructions here
- Requests module should be installed with the python

Steps

1. Download the zip file from the attachment and extract it under ManageEngine\ServiceDeskPlus-MSP\integration\custom_scripts 

2. Modify the below 

configuration.json - Configure outgoing mail server settings, IP address, and technician API key.
send_mail.py - Configure the email address to which the notification should be sent and also the message.



3. Under Admin >> Business Rules >> Create the below rules under Default Settings only