Script to hide the "Cancel Request" option from the request actions menu for technicians
Script to hide the "Cancel Request" options from the request actions menu for technicians.
1. Goto-->Admin--->Page Scripts
2. Condition-->Roles is---->select all the roles associated with the technicians
3. Execute the script--->
2. Condition-->Roles is---->select all the roles associated with the technicians
3. Execute the script--->
$CS.hideElement("Request_Cancel"); |
New to ADSelfService Plus?
Related Articles
Hide Asset
Use case If Technicians want to hide Asset field during template loading, then the same can be achieved using Execute Script option in Field and Form Rules. Solution Edit the incident/service template from which the asset needs to be hidden, choose ...Script to create worklog automatically based on technicians leave
You need to install Python to achieve the below. You can follow this link to install Python. (A) Create two incident additional fields with Date/time property as below: 1) Start Date 2) End Date Associate these additional fields in your Request ...How to Hide the Solutions for Requesters
Logon to the application as administrator. To Hide the Solutions In the Home tab, click on the Customize menu as shown in the below tab, and select on the Requester Home Page, In the theme tab , select on the edit button on the theme in which you ...Scripts to automatically cancel request tasks when the request status is set to cancelled (when the task closure rule is enabled)
NOTE: In the attached script Owner and Group value is hardcoded, so the script works only when the group and owner name are configured in task closure rules(valid technician name and group name). If technician and group doesn't exist inside the task ...Restrict Dashboard Customization using page scripts
Use case In scenarios where administrator would like to have a fixed dashboard, then they can remove the Dashboard settings button using the below steps 1. Go to Admin >> Page Script >> Apply the below script based on a condition ...