Script to Duplicate / Copy Response Due by time under Custom Additional field
Kindly follow below instruction to duplicate Response Due by time under Custom Additional Field.
* Download attached files and place it under Servicedeskplus-msp<home>\integration\custom_scripts
* Edit Configuration.json file and update the information as shown below. ( Login Name, Password, Server you may get these information from Admin -> Outgoing Mail Server settings)
* Edit update_request_udfField.py file and update the UDF file value under highlighted field.( You can get the field name from Admin -> Incident additional field under API Field Name)
* Navigate to Admin -> Custom trigger and update the field as shown below. You may choose any criteria based on your requirement. (py update_request_udfField.py $COMPLETE_V3_JSON_FILE)
* Restart the application service and verify the status.
New to ADSelfService Plus?
Related Articles
Duplicate Request
Usecase: Script to duplicate the request in a single click using Callback Function and Page Script. Steps to configure: Download the attached files Login to SDP and navigate to Admin > Developer Space > Global Function > Copy & Paste the attached ...Set due by time in a request with value from a date time additional field - Deluge
This custom function script is used to set the due by date in the request based on the value that is set in a date additional field. This is performed using APIs for updating a request. UseCase: Request due by time will be set based on Incident / ...How to set due by time in a request with value from a date time additional field.
This python script is used to set the due by date in the request based on the value that is set in a date additional field.This is performed using apis for updating a request. UseCase: Request due by time will be set based on Incident / Service ...Script to Update Date additional field (to 3 days) based on priority inside the request
In some cases the customer will need to update the date additional field based on priority set inside the request. (Applicable for builds 14300 & above) Please follow the below mentioned steps to configure: First Download and extract the attached zip ...Script to add worklog using custom schedule
What is a Custom Schedule? Custom Schedules are actions scheduled on a specific date and time with or without repeat frequency. The actions are specified in a customized script file. Any data from ServiceDesk Plus can be sent to the script through ...