Script to download all the attachments in single click - SDP MSP
Use Case:
When multiple attachments are present in a request, downloading all the attachment in a single click is more convenient than downloading one after the other.
Execution Steps:
1. Place the attachment under ..\ManageEngine\Servicedesk\integration\resources - folder.
2. Configure a Request Custom Menu: Go to Admin > Request Custom Menu > give a menu name > Action Type : Custom HTML File > downloadAll.html
3. Invoke this script from Request Details page > Actions > Menu Name.
4. Execute the menu from the request where you want to download the attachments in single click.
New to ADSelfService Plus?
Related Articles
How to migrate data from SDP to SDP MSP.
Below are the only details which can be exported from SDP and imported to SDP MSP application. 1) You can export request data from ServiceDesk Plus (SDP) using XLS format. Requests -> Goto Admin -> Reports -> New custom report -> Tabular reports -> ...Unable to update Attachment path in Self-Service Portal Settings or unable to download attachments
At times , users may not able to download the attachment or unable to save the attachment path from self service portal settings. While download the attachment - It says -> Failed network error. or throws Internal error. Follow the below steps to fix ...SCP, SDP and MSP Differences
Though ManageEngine has multiple HelpDesk applications, they are developed and targeted for Different markets. Here are few cases to understand the difference between them. HelpDesk Applications in ManageEngine (ME) are as follows : 1. SupportCenter ...Integrating Zoho Projects with SDP MSP change management
PURPOSE: When a change is created or edited as required, a project is created in Zoho Projects respectively. Here is an example of creating a project in Zoho Projects when a change is created under a specific site in SDP MSP. TESTED IN MSP BUILDS: ...Script to find the actual SLA of an Incident
Use case When an incident is logged, the timer for the SLA is started. However, the actual incident might have occurred hours before the incident creation. In order to find the actual time of SLA, we can use a python script. Pre-requisite Python ...