Script: Close associated changes when a request is closed
Use case:
In many cases, the client never comes back to confirm the change. This means that the change remains opened indefinitely.
When the ticket is closed it is logical that the change to be closed. No one is going to close a ticket unless the changes have been made.
Steps:
1.Download the contents and paste it under \ManageEngine\ServiceDeskPlus MSP\integrations\Custom_scripts.
2. Configure custom trigger as in the attached screenshot.
3. In the configuration.json, configure the URL of the application and a technician key of the one who has the role SDAdmin and SDChangeManager.
Note: If any mandatory fields change will not be closed, hence ensure there are none configured in Admin->Change Closure Rules.
To setup python in the MSP server, please refer this link.
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