Script to Auto merge similar subject tickets
Please find the requested script attached in the email.
Kindly zip the files from the attached and place it in ManageEngine/Servicedesk Plus MSP/Integrations/custom_scripts.
NOTE: Python is a third party software that has to be installed on the server in which MSP is installed. Here is the link for Installation Steps,you may also get help from your system admin for installation or permission to install the same.