Script to Auto merge similar subject tickets
Please find the requested script attached in the email.
Kindly zip the files from the attached and place it in ManageEngine/Servicedesk Plus MSP/Integrations/custom_scripts.
NOTE: Python is a third party software that has to be installed on the server in which MSP is installed. Here is the link for Installation Steps,you may also get help from your system admin for installation or permission to install the same.
New to ADSelfService Plus?
Related Articles
Script: Auto merge tickets of similar subject and auto closes the ticket--> Used V1 API dont use
Use case: Too many alerts for the same reason from a machine keeps generating multiple tickets in SDP MSP. You can use the below script to auto-merge the requests and auto close the ticket. What does this script do ? The Merged tickets description ...Script to Auto merge requests with exact same subject
Use case: Too many alerts for the same reason from a machine keeps generating multiple tickets in SDP MSP. You can use the below script to auto-merge the requests in the application. The Merged tickets description will be added as a note to the ...Merge Similar Requests
Requirement: In an organization, multiple requests being created for the same issue. So we will have to merge all the similar requests. UseCase: Assume there is a printer issue in an organization, and a request has already been registered for the ...Auto merge & Auto close alerting tool tickets
In large IT environments, alerting tools like Dynatrace, SolarWinds, OpManager etc play a critical role in proactively detecting issues. But when each alert ends up creating a new ticket in ServiceDesk Plus (SDP), your help desk can quickly get ...Auto-Merge Similar Tickets & Auto-Close Based on Keyword
Objective: Implement an automated mechanism in the ServiceDesk Plus to improve ticket management efficiency by: Automatically merging similar requests that share the same subject. Automatically closing tickets when the subject contains the keyword ...