Script to Mark conversations with Requester email not in from, to or cc as Private
Requirement :
Any conversation in which the requester's email is not present in from, to or cc must be marked as a private conversation ( Requester of the request will not be able to view this reply )
If an external user replies to a request, the conversation will be updated and marked as private. The script will not work if the requester is included in the from, to, or cc fields in these instances.
Steps to configure :
1. Navigate to Admin >> Custom Functions >>Global Function >> Configure as below ( Modify the URL & Technician key )
2. Navigate to Admin >> Custom function >> Notification Custom Function >> Configure as below
Add the attached script under Custom Function
3. Navigate to Admin >> Custom Trigger >> Notification Custom Trigger >> Configure as below
Note:
1. External user who replies will be created as a requester under the application based on the email address to which the user replies.
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