Script for hiding an option "Show this note to Requester" while adding Notes - For Technician Login

Script for hiding an option "Show this note to Requester" while adding Notes - For Technician Login

Compatible for 10500 Build


* Stop Servicedeskplus-msp application service.
* Navigate to [SDP_MSP-Home] > custom > scripts take a backup of existing CustomScripts.js file.
* Use the attached CustomScripts.js file and replace it under [SDP_MSP-Home] > custom > scripts.
* Now Clear browser cache and cookies.
* Start the application service and check the status. This should remove Show this not to requester while adding a Note

Limitations:

* The change will work only under Google chrome
*  It will work only in request detailed view and not in request list view page
*  Modification won't work for the technicians with the custom role(allowed to view which is set as associated accounts / allowed to view associated sites)

                  New to ADManager Plus?

                    New to ADSelfService Plus?

                      • Related Articles

                      • Script for adding a new request according to the option selected by requester and new request created will be added to notes

                        This is a script for adding new request from a older request according to the option selected by the requester. If requester selects option A request must be closed , if requester selects option B a new request will be created and the new request ID ...
                      • Converting a requester to a technician

                        Please follow the below steps to convert a requester to a technician. Step 1 (If the requester is already added under MSP Requester): 1) Log in as an administrator. 2) Go to Admin tab>>MSP Details>>MSP Requester(Left hand column). 3) Click on the ...
                      • Hide Asset

                        Use case If Technicians want to hide Asset field during template loading, then the same can be achieved using Execute Script option in Field and Form Rules. Solution Edit the incident/service template from which the asset needs to be hidden, choose ...
                      • How to Hide the Solutions for Requesters

                        Logon to the application as administrator. To Hide the Solutions In the Home tab, click on the Customize menu as shown in the below tab, and select on the Requester Home Page,  In the theme tab , select on the edit button on the theme in which you ...
                      • Script to Update date/time additional field inside request when note is added.

                        (Applicable for builds 14300 & above) Please follow the below mentioned steps to configure: First Download and extract the attached zip file containing the scripts & attachments (screenshots) 1.Goto Admin > Developer space --> Custom Functions > ...