Script for hiding an option "Show this note to Requester" while adding Notes - For Technician Login

Script for hiding an option "Show this note to Requester" while adding Notes - For Technician Login

Compatible for 10500 Build


* Stop Servicedeskplus-msp application service.
* Navigate to [SDP_MSP-Home] > custom > scripts take a backup of existing CustomScripts.js file.
* Use the attached CustomScripts.js file and replace it under [SDP_MSP-Home] > custom > scripts.
* Now Clear browser cache and cookies.
* Start the application service and check the status. This should remove Show this not to requester while adding a Note

Limitations:

* The change will work only under Google chrome
*  It will work only in request detailed view and not in request list view page
*  Modification won't work for the technicians with the custom role(allowed to view which is set as associated accounts / allowed to view associated sites)

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