Round Robin in SCP

Here is the custom trigger plugin for round robin auto assign feature

Steps to follow

1. Extract the attached zip

2. Copy the Last_Assigned_Tech.txt and Round_Robin_Assign_Tech.json files to C:\\ManageEngine\\SupportCenter\\integration\\conf folder

3. Edit the Round_Robin_Assign_Tech.json file add the support rep preferences in JSON format, a simple format as below

4. Edit Last_Assigned_Tech.txt and add the value to 0 in the file.

{
"1":"administrator",
"2":"Heather Graham",
"3":"Howard Stern",
"4":"Jeniffer Doe",
"5":"John Roberts",
"6":"Shawn Adams"
}

For java:

1. Move the 1_RoundRobinTechnician.jar file to C:\\ManageEngine\\SupportCenter\\integration\\lib folder

2. Now create one custom trigger with criteria as when support rep is unassigned and action is execute class and executor is com.scp.roundrobin.RoundRobinTechnician

* If the custom trigger doesn't work, then copy the 1_RoundRobinTechnician.jar to Manageengine/SupportCenter/server/default/lib folder and restart the application

For Python:

1. Move the Round_Robin_Assign_Tech.py file to C:\\ManageEngine\\SupportCenter\\custom_scripts folder

2. Now create one custom trigger with criteria as when support rep is unassigned and action is execute script and executor is py Round_Robin_Assign_Tech.py

Attached a screenshot, how to create a custom trigger