Restricting Account Specific Notifications for Certain Requesters
Steps are not application in latest builds due to behavior change.
In some rare cases where you would like to be able to close a Request without notifying the customer, please follow the below mentioned:
1. Go to Admin > Notification Rules > Choose the desired Account and disable the rule called, "Acknowledge requester by e-mail when the request is closed.".
2. Copy the content of the above notification rule.
3. Go to Custom Triggers > Email Notification and paste the above content by setting the "TO" as $Requesters and set the criteria's as :
# When a Request is "Created & Edited"
# Requester Name is not --"select the user's name whom you don't want to send notification".
# Status is Closed
Sharing screenshot for reference:
New to ADSelfService Plus?
Related Articles
API -Listing Account Specific Requesters
1. Encode (Used for GET calls alone) the below values thereby replacing the Account Name as per yours : { "operation":{ "details":{ "accountname": "Sample Account", "sitename": "0" } } } 2. The site name value is set as "0", which will list the ...Read only requesters
1. Regarding what tickets that Requesters can view can be configured under Admin->Requesters->Edit details 2. By default, requesters do not have the ability to edit the tickets of others. They can only edit if they created it. So, these requesters ...Query to get Requesters details for each account (Not Working)
Doesnt work in builds from PGSQL (14300) or MSSQL (14306) ERROR: missing FROM-clause entry for table "sdu" PGSQL & MSSQL: Execute the query under Reports->New Query Report and export it to the desired format. select au.user_id "User Id", ...Account based technician notification work around.
Please note this is applicable only to those Accounts that has only one site. In order to receive technician notification on request creation, for a particular account, we have a work around here. Since there is only one site under this account, you ...How to stop requests from a domain and send notification to the user for a specific account
Use Case When a particular account can only raise requests using Self Service Portal and not via email, the script will allow you to send a notification that the request is not raised and to create a request using Self Service Portal. Pre-requisite ...