Restricting Account Specific Notifications for Certain Requesters
Steps are not application in latest builds due to behavior change.
In some rare cases where you would like to be able to close a Request without notifying the customer, please follow the below mentioned:
1. Go to Admin > Notification Rules > Choose the desired Account and disable the rule called, "Acknowledge requester by e-mail when the request is closed.".
2. Copy the content of the above notification rule.
3. Go to Custom Triggers > Email Notification and paste the above content by setting the "TO" as $Requesters and set the criteria's as :
# When a Request is "Created & Edited"
# Requester Name is not --"select the user's name whom you don't want to send notification".
# Status is Closed
Sharing screenshot for reference:
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