Restore: Zreports folder missed during restore
Issue:
Zreports folder is missed during restore.
Workaround:
1)Extract the 1.jar present in the attached fix.fjar. (Provided fix.fjar is compatible to build 13002)
2)Place the extracted 1.jar in <servicedesk-home>/lib
3)Rename the zreports folder present in <Servicedesk-home> to zreports_old
4)Perform restore by executing restoreData.bat from <servicedesk-home>/bin.
Note:
Do not place the fix.fjar in fixes folder, since restoreData.bat is standalone tool, need to extract the contents and place in <servicedesk-home>/lib folder
New to ADSelfService Plus?
Related Articles
How to generate logs during restore process
Refer to the steps to redirect logs to a text file while initiating restore process: From the command prompt invoke restoreData.bat file from [SDP-Home]\bin directory. CMD> C:\ManageEngine\ServiceDesk\bin> restoreData.bat >out.txt out.txt will be ...How to restore your data in ServiceDesk Plus
1. Stop the ManageEngine ServiceDesk Plus service from the Services console(services.msc). 2. Click the Windows icon and select Command Prompt (Admin). 3. Go to Bin directory and run restoreData.bat 4.Browse to the backup file from backup ...Unable to restore database : zip file too large
In oldest versions like 8.0, 8.1. 8.2, 8.3, you may come across restore issues when the backup file is huge (even more than 3 or 4GB). In those cases, this article would be helpful. Scenario 1: If you come across this when you are trying to setup UAT ...How to restore the database of supportcenter plus in a new instance? (Applicable from 11.0 version)
1. Find out the build number of the live server. You can know it from About Product (inside ? icon)in the top right of the user interface. 2. Download the same version from the below link * http://archives.manageengine.com/support-center/ ...Backup & Restore (from 14000) - Behavior changes
Backup: POSTGRES & MSSQL: -> When taking a backup using the command backUpData.bat/backUpData.sh the backup will be created in the EZIP format. This is the native model of PGSQL / SQL. -> When taking a backup using the command ...