Request with ServiceCatalog Additional fields
Service catalog additional fields are category specific fields. These fields are stored in a dynamic table, so we need to join the specific template to get the resultant.
To make any changes to a query, refer to the KB article below.
Run the below query to get the additional field name you need in the report.
SELECT * FROM columnaliases
You can find the column name and the table name from the above query and replace it in the below query.
SELECT wo.WORKORDERID AS "Request ID", wo.TITLE AS "Subject", qd.QUEUENAME AS "Group", aau.FIRST_NAME AS "Requester", ti.FIRST_NAME AS "Technician", std.STATUSNAME AS "Request Status", sereq.UDF_CHAR1 "Location", sereq.UDF_CHAR2 "Floor", sereq.UDF_CHAR3 "City" FROM WorkOrder wo LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN SDUser td ON wos.OWNERID=td.USERID LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID LEFT JOIN ServiceReq_301 sereq ON wo.workorderid=sereq.workorderid WHERE (wo.ISPARENT='1')
Note : Login to ServiceDesk Plus, go to Reports tab > New Query Report > Copy the query to the query editor and run the report.
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