Request violated by technician
This report used to find the technician who violated the request. If the request/incident already has a violation and is reassigned to another technician the new technician assumes the violation instead of the technician that the violation occurred.
To make any changes to a query, refer to the KB article below.
SELECT wo.WORKORDERID "Request ID",
max(ti.FIRST_NAME) "Current Technician",
max(std.STATUSNAME) "Request Status",
WHEN max(tech.first_name) IS NOT NULL THEN max(tech.first_name)
END "Due by Technician" FROM WorkOrder wo
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID
LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID
LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
ti1.first_name FROM workorderhistory woh1
LEFT JOIN workorderhistorydiff wohd1 ON woh1.historyid=wohd1.historyid
LEFT JOIN aaauser ti1 ON cast(cast(wohd1.prev_value AS varchar) AS int)=ti1.user_id
LEFT JOIN workorder wo1 ON wo1.workorderid=woh1.workorderid
WHERE (wohd1.COLUMNNAME) IN ('OWNERID')
AND woh1.operationtime > wo1.duebytime) tech ON wo.workorderid=tech.workorderid
AND wo.CREATEDTIME >= <from_thisweek>
AND wo.CREATEDTIME <= <to_thisweek> GROUP BY wo.WORKORDERID
Note : Login to ServiceDesk Plus, go to Reports tab > New Query Report > Copy the query to the query editor and run the report.
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