Request based on Incident and Service Catalog Templates
This report is to get the name of the Template applied to the request.
To make any changes to a query, refer to the KB article below.
SELECT reqtl.TEMPLATENAME "Template Name",
wo.WORKORDERID "Request ID",
std.STATUSNAME "Request Status",
ti.FIRST_NAME "Technician" FROM WorkOrder wo
LEFT JOIN RequestTemplate_list reqtl ON wo.TEMPLATEID = reqtl.TEMPLATEID
LEFT JOIN DepartmentDefinition dpt ON wo.DEPTID = dpt.DEPTID
LEFT JOIN SiteDefinition siteDef ON wo.SITEID = siteDef.SITEID
LEFT JOIN SDOrganization sdo ON siteDef.SITEID = sdo.ORG_ID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID = wos.WORKORDERID
LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID = scd.SUBCATEGORYID
LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID = cd.CATEGORYID
LEFT JOIN SDUser td ON wos.OWNERID = td.USERID
LEFT JOIN AaaUser ti ON td.USERID = ti.USER_ID
LEFT JOIN StatusDefinition std ON wos.STATUSID = std.STATUSID
WHERE wo.CREATEDTIME >= <from_thisweek> AND wo.CREATEDTIME <= <to_thisweek>
ORDER BY 1
Note : Login to ServiceDesk Plus, go to Reports tab > New Query Report > Copy the query to the query editor and run the report.
Incident and Service Catalog Template Frequency
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