Request based on SLA name

Request based on SLA name


This report is used to get the name of the sla applied in the request. 


To make any changes to a query, refer to the KB article below.



SELECT wo.WORKORDERID AS "Request ID",
       wo.TITLE AS "Subject",
       aau.FIRST_NAME AS "Requester",
       qd.QUEUENAME AS "Group",
       cd.CATEGORYNAME AS "Category",
       scd.NAME AS "Subcategory",
       icd.NAME AS "Item",
       ti.FIRST_NAME AS "Technician",
       std.STATUSNAME AS "Request Status",
       sla.slaname "Sla name" FROM WorkOrder wo
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID
LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID
LEFT JOIN ItemDefinition icd ON wos.ITEMID=icd.ITEMID
LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID
LEFT JOIN sladefinition sla ON wo.slaid=sla.slaid
WHERE (wo.ISPARENT='1')
 

Note : Login to ServiceDesk Plus, go to Reports tab > New Query Report > Copy the query to the query editor and run the report.