Request based on SLA name
This report is used to get the name of the sla applied in the request.
To make any changes to a query, refer to the KB article below.
SELECT wo.WORKORDERID AS "Request ID",
wo.TITLE AS "Subject",
aau.FIRST_NAME AS "Requester",
qd.QUEUENAME AS "Group",
cd.CATEGORYNAME AS "Category",
scd.NAME AS "Subcategory",
icd.NAME AS "Item",
ti.FIRST_NAME AS "Technician",
std.STATUSNAME AS "Request Status",
sla.slaname "Sla name" FROM WorkOrder wo
LEFT JOIN SDUser sdu ON wo.REQUESTERID=sdu.USERID
LEFT JOIN AaaUser aau ON sdu.USERID=aau.USER_ID
LEFT JOIN WorkOrder_Queue woq ON wo.WORKORDERID=woq.WORKORDERID
LEFT JOIN QueueDefinition qd ON woq.QUEUEID=qd.QUEUEID
LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
LEFT JOIN SubCategoryDefinition scd ON wos.SUBCATEGORYID=scd.SUBCATEGORYID
LEFT JOIN ItemDefinition icd ON wos.ITEMID=icd.ITEMID
LEFT JOIN CategoryDefinition cd ON wos.CATEGORYID=cd.CATEGORYID
LEFT JOIN SDUser td ON wos.OWNERID=td.USERID
LEFT JOIN AaaUser ti ON td.USERID=ti.USER_ID
LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID
LEFT JOIN sladefinition sla ON wo.slaid=sla.slaid
Note : Login to ServiceDesk Plus, go to Reports tab > New Query Report > Copy the query to the query editor and run the report.
This report is used to get the complete list of SLA configured in the application. PGSQL SELECT sdo.name "Site Name" , sla.slaname "SLA", MAX(sla.duebydays) "SLA Days", MAX(sla.duebyhours) "SLA Hours", MAX(sla.duebyminutes) "SLA Minutes" , ...
SLA violation in next 3 days
When we get a list of SLA violation in next 2 days, it is important to alert the team involved in resolving the incident, to take part in SLA restoration. To make any changes to a query, refer to the KB article below. ...
Dynamically set SLA based on field values
Requirement: SLA for service requests needs to be set depending on the category, subcategory and priority of the request. Usecase: The possibility to modify/set SLA depending on a request Field is not available in Service Request. Also, since SLA is ...
Top Requester based on Request
This report is used to get the top 10 requesters count based on the request. To make any changes to a query, refer to the KB article below. https://pitstop.manageengine.com/support/manageengine/ShowHomePage.do#Solutions/dv/24000627781192 SELECT ...
How to auto-create worklog based on values specified in the request
This post will to help you create a worklog automatically when a request is created. This script can be configured under Request custom triggers and you will find more information about this here. This is achieved using an API call to create a ...