Request API calls Limits
Request basic operation default limit:
Operation | Throttle | Duration | Lock period |
Request creation | 15 | 10 seconds | 5 minute |
Request update | 30 | 1 minute | 5 minute |
Request deletion | 30 | 1 minute | 5 minute |
Request Single get and get all | 60 | 1 minute | 5 minute |
Request close | 30 | 1 minute | 5 minute |
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Request API calls Limit
Request basic operation default limits:Add request API Using Postman
You need to send the TECHNICIAN_KEY and format in Params and the data in Body. Also, you have to encode the body and send it. Please refer to the below for your reference which is sent using postman. Attached is the SAMPLE JSON file Example : ...Reply a request through v3 API (Postman)
The API documentation for replying a request is under Admin > API Documentation > Request > Add notification Syntax of the URL: http(or https)://<servername>:<portnumber>/api/v3/requests/<Request ID>/notifications?TECHNICIAN_KEY=<API Key> Call: Post ...API call to fill the mandatory fields and close a request simultaneously
The "Close Request" API call is used to close a request. But to fill the mandatory fields if any and close a request simultaneously, the "Update Request" API call can be utilized. Example: To fill the mandatory fields like "Resolution" and "Priority" ...Close the request upon adding a note.
Kindly follow the steps mentioned below: 1) Go to Admin >> Developer Space >> Custom Function >> Global Functions >> Copy & Paste the attached GF_Content.txt and save it with a name. Update the URL and technician key as per your instance. Refer to ...