Report on Notes
This report gives an overview of all Notes added by the Technician. This report helps to find a specific word in the Notes, specific technician name etc..
To make any changes to a query, refer to the KB article below.
For builds lower than 11139
SELECT wo.WORKORDERID "Request ID", note.NOTESTEXT "Notes", longtodate(notesdate) "Note Added date", aaauser.first_name "Note Added By" FROM WorkOrder wo
LEFT JOIN Notes note ON wo.WORKORDERID=note.WORKORDERID
LEFT JOIN AaaUser aaauser ON note.userid=aaauser.user_id
WHERE wo.CREATEDTIME >= <from_thisweek> AND wo.CREATEDTIME <= <to_thisweek>
For build 11139 and higher
SELECT wo.WORKORDERID "Request ID", note.NOTESTEXT "Notes", longtodate(note.CREATEDTIME) "Note Added date", aau.first_name "Note Added By" FROM WorkOrder wo
LEFT JOIN WorkOrderNotes wnotes ON wnotes.WORKORDERID=wo.WORKORDERID
LEFT JOIN Notes note ON wnotes.NOTESID=note.NOTESID
LEFT JOIN AaaUser aau ON note.CREATEDBY =aau.USER_ID
WHERE wo.CREATEDTIME >= <from_thisweek> AND wo.CREATEDTIME <= <to_thisweek> AND note.NOTESTEXT != ''
LEFT JOIN WorkOrderNotes wnotes ON wnotes.WORKORDERID=wo.WORKORDERID
LEFT JOIN Notes note ON wnotes.NOTESID=note.NOTESID
LEFT JOIN AaaUser aau ON note.CREATEDBY =aau.USER_ID
WHERE wo.CREATEDTIME >= <from_thisweek> AND wo.CREATEDTIME <= <to_thisweek> AND note.NOTESTEXT != ''
Note : Login to ServiceDesk Plus, go to Reports tab > New Query Report > Copy the query to the query editor and run the report.
New to ADSelfService Plus?
Related Articles
Query to list out the notes added to the tickets
QUERY: To list of the notes added to the tickets while generating report report SELECT ti.FIRST_NAME AS "Support Rep", wo.WORKORDERID AS "Request ID", longtodate(wo.CREATEDTIME) AS "Created Time", wo.TITLE AS "Subject", aau.FIRST_NAME AS "Contact", ...Problem Notes
SELECT prob.PROBLEMID "Problem ID", prob.TITLE "Title", ownaaa.FIRST_NAME "Technician", longtodate(prob.REPORTEDTIME) "Reported Date", sdno.description "Notes" FROM Problem prob LEFT JOIN SDUser ownsd ON prob.OWNERID=ownsd.USERID LEFT JOIN AaaUser ...Query report to show Problem fields along with last added notes (MSSQL & PGSQL)
Tested in build PGSQL (14300) and MSSQL (14306) PGSQL & MSSQL: SELECT prob.PROBLEMID AS "Problem ID", LONGTODATE(prob.REPORTEDTIME) AS "Reported Date", orgaaa.FIRST_NAME AS "Reported by", LONGTODATE(prob.DUEBYTIME) AS "DueBy Date", ...Script for hiding an option "Show this note to Requester" while adding Notes - For Technician Login
Compatible for 10500 Build * Stop Servicedeskplus-msp application service. * Navigate to [SDP_MSP-Home] > custom > scripts take a backup of existing CustomScripts.js file. * Use the attached CustomScripts.js file and replace it under [SDP_MSP-Home] > ...Query report to get the successfully scanned assets (MSSQL & PGSQL)
Tested in builds from PGSQL (14300) or MSSQL (14306) Query report to get the successfully scanned assets with audit status, state , Serial no and site. SELECT max(resource.resourcename) "Asset Name", max(resource.SERIALNO) AS "Org Serial Number", ...