Report on Notes
This report gives an overview of all Notes added by the Technician. This report helps to find a specific word in the Notes, specific technician name etc..
To make any changes to a query, refer to the KB article below.
For builds lower than 11139
SELECT wo.WORKORDERID "Request ID", note.NOTESTEXT "Notes", longtodate(notesdate) "Note Added date", aaauser.first_name "Note Added By" FROM WorkOrder wo
LEFT JOIN Notes note ON wo.WORKORDERID=note.WORKORDERID
LEFT JOIN AaaUser aaauser ON note.userid=aaauser.user_id
WHERE wo.CREATEDTIME >= <from_thisweek> AND wo.CREATEDTIME <= <to_thisweek>
For build 11139 and higher
SELECT wo.WORKORDERID "Request ID", note.NOTESTEXT "Notes", longtodate(note.CREATEDTIME) "Note Added date", aau.first_name "Note Added By" FROM WorkOrder wo
LEFT JOIN WorkOrderNotes wnotes ON wnotes.WORKORDERID=wo.WORKORDERID
LEFT JOIN Notes note ON wnotes.NOTESID=note.NOTESID
LEFT JOIN AaaUser aau ON note.CREATEDBY =aau.USER_ID
WHERE wo.CREATEDTIME >= <from_thisweek> AND wo.CREATEDTIME <= <to_thisweek> AND note.NOTESTEXT != ''
LEFT JOIN WorkOrderNotes wnotes ON wnotes.WORKORDERID=wo.WORKORDERID
LEFT JOIN Notes note ON wnotes.NOTESID=note.NOTESID
LEFT JOIN AaaUser aau ON note.CREATEDBY =aau.USER_ID
WHERE wo.CREATEDTIME >= <from_thisweek> AND wo.CREATEDTIME <= <to_thisweek> AND note.NOTESTEXT != ''
Note : Login to ServiceDesk Plus, go to Reports tab > New Query Report > Copy the query to the query editor and run the report.