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Query to list out the notes added to the tickets
QUERY: To list of the notes added to the tickets while generating report report SELECT ti.FIRST_NAME AS "Support Rep", wo.WORKORDERID AS "Request ID", longtodate(wo.CREATEDTIME) AS "Created Time", wo.TITLE AS "Subject", aau.FIRST_NAME AS "Contact", ...
Problem Notes
SELECT prob.PROBLEMID "Problem ID", prob.TITLE "Title", ownaaa.FIRST_NAME "Technician", longtodate(prob.REPORTEDTIME) "Reported Date", sdno.description "Notes" FROM Problem prob LEFT JOIN SDUser ownsd ON prob.OWNERID=ownsd.USERID LEFT JOIN AaaUser ...
Query report to show Problem fields along with last added notes (MSSQL & PGSQL)
Tested in build PGSQL (14300) and MSSQL (14306) PGSQL & MSSQL: SELECT prob.PROBLEMID AS "Problem ID", LONGTODATE(prob.REPORTEDTIME) AS "Reported Date", orgaaa.FIRST_NAME AS "Reported by", LONGTODATE(prob.DUEBYTIME) AS "DueBy Date", ...
Query to show last notes added in request (MSSQL & PGSQL)
Tested in Build PGSQL (14300) or MSSQL (14306) select wo.workorderid "request id", max(wo.title) "subject", max(qd.queuename) "group", max(std.statusname) "request status", max(pd.priorityname) "priority", max(sdo.name) "site", max(wo.createdtime) ...
Software Compliance Report
Number of products out of compliance select swct.compliancetype "Compliance Type",count(swcd.softwareid) "Number of Products" from SWComplianceDetails swcd left join swcompliancetype swct on swcd.swcompliancetypeid=swct.swcompliancetypeid where ...