Steps to perform Repopulation for sync issue

Steps to perform Repopulation for sync issue

Symptoms: 

[SYSERR]|[INFO]|[61]: java.lang.NullPointerException|
[SYSERR]|[INFO]|[61]:  at com.manageengine.framework.sqlbuilder.AQBManager.updateColumnDetailCache(AQBManager.java:488)|

Cause:

The mismatch between ZRMEModules.xml and SDP UI.


Workaround:

  • Need to repopulate the ZRMEModule.xml file
  • In CMD with admin access need to run the repopulation tool.
  • Please restart the ServiceDesk Plus service

For MSP customers:
  • Run the repopulation tool
  • Replace <MSP Home>\zreports\sync\ZRMEModules.xml with the attached file(This Step is not necessary for SDP customer, only for MSP customer)
  • Restart the SDP and try the sync





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