Reply from portal doesn't reflect under conversation
Scenario:
Reply send form portal will not be added as a conversation under the request. However the reply will be sent from the application and user can receive the reply.
Error trace from logs and Solution :
[NotificationToDesc] Exception occurred while inserting rows
Caused by: java.sql.SQLException: Could not allocate space for object 'dbo.NotificationToDesc'.'NotificationToDesc_PK' in database 'Servicedesk' because the 'PRIMARY' filegroup is full. Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup.
New to ADSelfService Plus?
Related Articles
Change Conversation as "Private" when the external user replies to the Request
Recently one of our customers had the requirement to change the conversation to "Private" when the external user replies to the request. Customer's workflow: The request is created by a user who is inside the application. Now the admin is forwarding ...Script to Update date/time additional field inside request when note is added.
(Applicable for builds 14300 & above) Please follow the below mentioned steps to configure: First Download and extract the attached zip file containing the scripts & attachments (screenshots) 1.Goto Admin > Developer space --> Custom Functions > ...How a email appends as conversation to existing request
The application append an email to a conversation based on the below criteria 1. Delimiter Based on delimiter configured under Admin >> Mail Server Settings >> Delimiter If the email subject contains a delimiter matching a request ID, then it ...Difference between Self Service Portal Settings and Customer Portal Settings
Self-Service Portal Settings : The self service portal is used to customize the portals in the admin tab inside each portals. Admin -> Self Service Portal. In self service portal settings, you can customize certain modules (Request , Contacts, ...Query to show last conversation and last notification in a request ( MSSQL )
Tested in Build MSSQL (14306) Query SELECT wo.WORKORDERID "Request ID", aau.FIRST_NAME "Requester", wo.TITLE "Subject", ti.FIRST_NAME "Technician", longtodate(wo.CREATEDTIME) "Created Time", (select conversationdescription.description from ...