Reply from portal doesn't reflect under conversation

Reply from portal doesn't reflect under conversation


  Reply send form portal will not be added as a conversation under the request. However the reply will be sent from the application and user can receive the reply.

Error trace from logs and Solution :

[NotificationToDesc] Exception occurred while inserting rows

 Caused by: java.sql.SQLException: Could not allocate space for object 'dbo.NotificationToDesc'.'NotificationToDesc_PK' in database 'Servicedesk' because the 'PRIMARY' filegroup is full. Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup.

        New to ADManager Plus?

          New to ADSelfService Plus?

            • Related Articles

            • Change Conversation as "Private" when the external user replies to the Request

              Recently one of our customers had the requirement to change the conversation to "Private" when the external user replies to the request. Customer's workflow: The request is created by a user who is inside the application. Now the admin is forwarding ...
            • How a email appends as conversation to existing request

              The application append an email to a conversation based on the below criteria 1. Delimiter  Based on delimiter configured under Admin >> Mail Server Settings >> Delimiter If the email subject contains a delimiter matching a request ID, then it ...
            • Reply API

              Below is a sample reply API URL: http://<servername>:<portnumber>/sdpapi/request/<Request ID>/reply CALL: POST INPUT_DATA={ "operation": { "details": { "to": "to address", "cc": "cc address", "subject": "subject", "description": "description" } } }
            • Query to show last conversation and last notification in a request - MSSQL

              Query SELECT wo.WORKORDERID "Request ID", aau.FIRST_NAME "Requester", wo.TITLE "Subject", ti.FIRST_NAME "Technician", longtodate(wo.CREATEDTIME) "Created Time", (select conversationdescription.description from conversationdescription left join ...
            • Reply a request through v3 API (Postman)

              The API documentation for replying a request is under Admin > API Documentation > Request > Add notification Syntax of the URL: http(or https)://<servername>:<portnumber>/api/v3/requests/<Request ID>/notifications?TECHNICIAN_KEY=<API Key> Call: Post ...