Reply from portal doesn't reflect under conversation
Reply send form portal will not be added as a conversation under the request. However the reply will be sent from the application and user can receive the reply.
Error trace from logs and Solution :
[NotificationToDesc] Exception occurred while inserting rows
Caused by: java.sql.SQLException: Could not allocate space for object 'dbo.NotificationToDesc'.'NotificationToDesc_PK' in database 'Servicedesk' because the 'PRIMARY' filegroup is full. Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup.
How a email appends as conversation to existing request
The application append an email to a conversation based on the below criteria 1. Delimiter Based on delimiter configured under Admin >> Mail Server Settings >> Delimiter If the email subject contains a delimiter matching a request ID, then it ...
How to avoid the entire thread(email conversation history) while replying to an email?
While replying to a customer. Currently, the entire history will be repeated in the ticket making the tickets very long. To avoid the same, the technician can use the Reply button on the top, instead of the one in the conversation, as it contains the ...
Query to show Last added worklog of a ticket _MSSQL
MSSQL: SELECT wo.WORKORDERID AS "Ticket Number", pd.PRIORITYNAME AS "Priority", cd.CATEGORYNAME AS "Category", qd.QUEUENAME AS "Group", ti.FIRST_NAME AS "Technician", aau.FIRST_NAME AS "Requester", Wo.title "Subject", wotodesc.FULLDESCRIPTION AS ...
Scripts to update request status when a new reply is received.
. Extract the ZIP file in attachments and place it under..\ManageEngine\Servicedesk\integration\custom_scripts - folder. 2. Edit the follow details on the script - configuration.json: Provide the Mail server details along with the ...
Query report on Conversation & Notification in a request.
Please go to Reports-New Query Report and execute this query. SELECT wo.WORKORDERID "Request ID", (aau.FIRST_NAME) "Requester", (wo.TITLE) "Subject", (ti.FIRST_NAME) "Technician", longtodate(wo.CREATEDTIME) "Created Time", ...