Reply from portal doesn't reflect under conversation

Reply from portal doesn't reflect under conversation


Scenario: 

  Reply send form portal will not be added as a conversation under the request. However the reply will be sent from the application and user can receive the reply.

Error trace from logs and Solution :

[NotificationToDesc] Exception occurred while inserting rows

 Caused by: java.sql.SQLException: Could not allocate space for object 'dbo.NotificationToDesc'.'NotificationToDesc_PK' in database 'Servicedesk' because the 'PRIMARY' filegroup is full. Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup.






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