The API documentation for replying a request is under Admin > API Documentation > Request > Add notification Syntax of the URL: http(or https)://<servername>:<portnumber>/api/v3/requests/<Request ID>/notifications?TECHNICIAN_KEY=<API Key> Call: Post ...
Use case: When a technician works on a request, there might be incidents where he might need additional information from the requester. In such cases, when the technician replies to the customer the ticket status should be changed to "On-Hold". Steps ...
Dear Users You can refer to the latest API document from our online demo page available here. (Login as administrator to view the same) Once login -> Goto Admin -> API -. Documentation to refer the same. or once login done -> click the below link to ...
Attachment cannot be added when a request is created, it can be only added after request creation URL : http://localhost:8080/api/v3/attachments?TECHNICIAN_KEY=XXXXXXXXX Body