Reply API

Reply API

Below is a sample reply API


URL: http://<servername>:<portnumber>/sdpapi/request/<Request ID>/reply
CALL: POST

INPUT_DATA={ "operation": { "details": { "to": "to address", "cc": "cc address", "subject": "subject", "description": "description" } } }

                  New to ADSelfService Plus?

                    • Related Articles

                    • Reply a request through v3 API (Postman)

                      The API documentation for replying a request is under Admin > API Documentation > Request > Add notification Syntax of the URL: http(or https)://<servername>:<portnumber>/api/v3/requests/<Request ID>/notifications?TECHNICIAN_KEY=<API Key> Call: Post ...
                    • Reply request through API (POSTMAN example)

                      Params: Body: Result:
                    • Support for RAW JSON in Rest API input

                      Requirement While calling the Rest API from external clients (like postman), currently the input data is sent as a parameter with key "input_data". Some of the customers came with a requirement to pass the input data in raw json format. But, the RAW ...
                    • Update Request Status upon Receiving a New Reply from Technician

                      Use case: When a technician works on a request, there might be incidents where he might need additional information from the requester. In such cases, when the technician replies to the customer the ticket status should be changed to "On-Hold". Steps ...
                    • Adding attachment to Resolution using API

                      PURPOSE: To add an attachment to the resolution via API. STEPS: 1) Upload the attachment file and obtain the attachment ID: URL: <domain_url>/api/v3/requests/upload Method: POST Payload: files ( input_data = <file_content> ) Response: 2) Add the ...