The API documentation for replying a request is under Admin > API Documentation > Request > Add notification Syntax of the URL: http(or https)://<servername>:<portnumber>/api/v3/requests/<Request ID>/notifications?TECHNICIAN_KEY=<API Key> Call: Post ...
Requirement While calling the Rest API from external clients (like postman), currently the input data is sent as a parameter with key "input_data". Some of the customers came with a requirement to pass the input data in raw json format. But, the RAW ...
Use case: When a technician works on a request, there might be incidents where he might need additional information from the requester. In such cases, when the technician replies to the customer the ticket status should be changed to "On-Hold". Steps ...
PURPOSE: To add an attachment to the resolution via API. STEPS: 1) Upload the attachment file and obtain the attachment ID: URL: <domain_url>/api/v3/requests/upload Method: POST Payload: files ( input_data = <file_content> ) Response: 2) Add the ...