The API documentation for replying a request is under Admin > API Documentation > Request > Add notification Syntax of the URL: http(or https)://<servername>:<portnumber>/api/v3/requests/<Request ID>/notifications?TECHNICIAN_KEY=<API Key> Call: Post ...
Requirement While calling the Rest API from external clients (like postman), currently the input data is sent as a parameter with key "input_data". Some of the customers came with a requirement to pass the input data in raw json format. But, the RAW ...
Use case: When a technician works on a request, there might be incidents where he might need additional information from the requester. In such cases, when the technician replies to the customer the ticket status should be changed to "On-Hold". Steps ...
Please do refer to the below steps to change the status when a Contact sends a new reply to the ticket. 1. Download the script files from the below link and extract them and place it under..\ManageEngine\SupportCenter\integration\custom_scripts - ...