Use case In requester home page, we have a default template with buttons such as "Create an issue", "Request a service", "View All Solutions". We can modify the text to our own words Solution 1. Login as Admin, go to the Home Page, click on Edit ...
The below scripts meets the requirement of hiding an element in the requesters' Self-Service Portal, account-specifically. Script: function hideEle() { var accountid= document.getElementById("requesterAccountId").value; if(accountid=='3'){ //Use ...
Import Requester from CSV (Comma Separated Value) Files You can also add requesters by importing from CSV files. To import requesters from CSV file Step 1: Locate the CSV file Click Import from CSV link in the Requester List page. The Import ...
1. Stop the application service. 2. Download the modified CustomScripts.js from the attachment and replace the file under ServiceDeskPlus-Msp\custom\scripts 3. Restart the application service and check the status. Note: The below script will ...
Note: The below FAFR script will work only on 10600 MSP and above Requirement: Set SLA automatically for a service request depending on the Priority. Usecase: Let us consider a scenario where SLA has to be set depending on the requester's associated ...